TROUBLESHOOTING GUIDE
SYMPTOM | POSSIBLE CAUSE | |||
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Light will not | 1. | Light switch is turned off. | ||
come on. | 2. | Light is loose or burned out. | ||
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| 3. | Fuse is blown or circuit breaker is |
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| turned off. |
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| 4. | Daylight |
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| after dark). |
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| 5. | Incorrect circuit wiring, if this is a new |
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| installation. |
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| 6. | |
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| area. |
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Light comes | 1. | Light control may be installed in a | ||
on | in | day- |
| relatively dark location. |
light. |
| 2. | Light control is in Test. (Set control | |
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| switch to an |
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Light comes | 1. | Light control may be sensing small animals | ||
on | for no |
| or automobile traffic | |
apparent rea- | 2. | Sensitivity is set too high. (Reduce | ||
son. |
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| sensitivity.) |
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Light | turns | 1. | Sensor is in a relatively dark location. (Relo- | |
off too late in |
| cate sensor, or use 3 hr or 6 hr setting.) | ||
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setting. |
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SYMPTOM | POSSIBLE CAUSE | |
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Light stays on | 1. | The lamp is positioned too close to the |
continuously. |
| sensor or pointed at nearby objects |
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| that cause heat to trigger the sensor. |
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| (Reposition the lamp away from the |
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| sensor or nearby objects.) |
| 2. | Sensor is pointed toward a heat |
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| source like an air vent, dryer vent, |
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| or |
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| surface. (Reposition sensor.) |
| 3. | Light control is in Manual Mode. |
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| (Switch to Auto.) |
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Light flashes | 1. | Heat or light from the lamp may be turning |
on and off. |
| the light control on and off.(Reposition the |
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| lamp away from the sensor.) |
| 2. | Heat being reflected from other ob- |
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| jects may be affecting the sensor. |
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| (Reposition sensor.) |
| 3. | Light control is in the Test mode and |
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| warmingup. (Flashing is normal under |
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| these conditions. Turn Boost off.) |
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Light flashes | 1. | Sensor is detecting its own light. (Re- |
once, then stays |
| position lamp to keep area below the |
off in Manual |
| sensor relatively dark.) |
Mode. |
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Technical Service
Please call
before returning product to store.
If you experience a problem, follow this guide.You may also want to visit our Web site at: www.hzsupport.com. If the problem persists, call* for assistance at
HeathCo LLC
P.O. Box 90004, Bowling Green, KY
*If contacting Technical Service, please have the following information available: Model Number, Date of Pur- chase, and Place of Purchase.
No Service Parts Available for this Product
TEN YEAR LIMITED WARRANTY
This is a “Limited Warranty” which gives you specific legal rights. You may also have other rights which vary from state to state or province to province.
For a period of ten years from the date of purchase, any malfunction caused by factory defective parts or workmanship will be cor- rected at no charge to you.
Not Covered - Repair service, adjustment and calibration due to misuse, abuse or negligence, light bulbs, batteries, and other expend- able items are not covered by this warranty. Unauthorized service or modification of the product or of any furnished component will void this warranty in its entirety. This warranty does not include reimbursement for inconvenience, installation, setup time, loss of use, unauthorized service, or return shipping charges.
This warranty covers only HeathCo LLC assembled products and is not extended to other equipment and components that a customer uses in conjunction with our products.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY, REPRESENTATION OR CONDITION OF MERCHANT ABILITY OR THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PUR- POSE OR USE, AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY ON THE PART OF HeathCo LLC FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Please keep your dated sales receipt, it is required for all warranty requests.
