Heath Zenith 5598 Troubleshooting Guide, Technical Service, product to store, Symptom, Solution

Models: 5598

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TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE

If you experience a problem, follow this guide.

SYMPTOM

POSSIBLE CAUSE

SOLUTION

 

 

 

 

 

Lights will not come

1.

Light switch is turned off.

1.

Turn light switch on.

on.

2.

Lamp is loose or burned out.

2.

Check lamp and replace if burned out.

 

3.

Fuse is blown or circuit breaker is turned

3.

Replace fuse or turn circuit breaker on.

 

 

off.

 

 

 

4.

Daylight turn-off is in effect.

4.

Recheck after dark.

 

5.

Incorrect circuit wiring, if this is a new

 

 

 

 

installation.

5.

Verify wiring is correct.

 

 

 

 

 

Lights come on in

1.

Light control may be installed in a relatively

1.

The fixture is operating normally under these

daylight.

 

dark location.

 

conditions.

 

2.

Light control is in TEST.

2.

Set control switch to 1, 5, or 10 minutes.

 

 

 

Lights come on for no

Light control may be sensing small animals or

Reduce sensitivity.

apparent reason.

automobile traffic.

 

 

 

 

 

Lights stay on continu-

The sensor may be picking up a heat source

Reduce sensitivity.

ously.

like an air vent, dryer vent, or brightly painted,

 

 

 

heat-reflective surface.

 

 

 

 

 

Lights flash on and

Light control is in the TEST mode and warm-

Flashing is normal under these conditions.

off.

ing up.

 

 

 

 

 

 

 

Technical Service

Please call 1-800-858-8501 (English speaking only) for assistance before returning

product to store.

If you experience a problem, follow this guide. You may also want to visit our Web site at: www.desatech. com. If the problem persists, call* for assistance at 1-800-858-8501(English speaking only), 7:30 AM to 4:30 PM CST (M-F). You may also write* to:

DESA Specialty Products

P.O. Box 90004, Bowling Green, KY 42102-9004 ATTN: Technical Service Specialty Products

*If contacting Technical Service, please have the following information available: Model Number, Date of Purchase, and Place of Purchase.

No Service Parts Available for this Product

FIVE YEAR LIMITED WARRANTY

This is a “Limited Warranty” which gives you specific legal rights.You may also have other rights which vary from state to state or province to province.

For a period of five years from the date of purchase, any malfunction caused by factory defective parts or workmanship will be corrected at no charge to you.

Not Covered - Repair service, adjustment and calibration due to misuse, abuse or negligence, light bulbs, batteries, and other expendable items are not covered by this warranty. Unauthorized service or modification of the product or of any furnished component will void this warranty in its entirety. This warranty does not include reimbursement for inconvenience, installation, setup time, loss of use, unauthorized service, or return shipping charges.

This warranty covers only DESA Specialty Products assembled products and is not extended to other equipment and components that a customer uses in conjunction with our products.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY, REPRESENTATION OR CONDITION OF MERCHANT ABILITY OR THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PURPOSE OR USE, AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY ON THE PART OF DESA SPECIALTY PRODUCTS FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUD- ING BUT NOT LIMITED TO ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Proof of purchase is required for warranty claims.

598-1314-00

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Heath Zenith 5598 Troubleshooting Guide, Technical Service, product to store, No Service Parts Available for this Product