Hi-Touch Imaging Technologies 640PS user manual Orange LED Troubleshooting

Chapter 5. Troubleshooting

Please follow the instructions given below for troubleshooting when you have problems with printing:

1.Identify the problem by the orange indicator on the machine. Refer to Section 5.1 for troubleshooting.

2.Alternatively, the screen displays error messages. Refer to Section 6.2 for troubleshooting.

5-1 Orange LED and

Troubleshooting

In normal condition, the LED on the front panel of your printer shows a green light, which is steady during idling, and blinking during operation. Once the printer detects a problem, the orange LED blinks periodically. The number of blinks represents different situations, possible causes, and troubleshooting as shown in the following table:

Note: When the printer has two problems concurrently, the indicator will blink according to individual problem. For example, when there are Problems 1 and 3, then the indicator will blink 1 time -> blink 3 times-> blink 1 time-> blink 3 times repeatedly.

No. of	Possible
Periodical			Troubleshooting
	Problem/Cause
Blinks
1 time	Ribbon cartridge is not	1.	Check ribbon installation.
	installed, or not	2.	Recheck if ribbon cartridge is fixed
	properly fixed into		into position. If you are not sure,
	position, or ribbon		please carefully remove the ribbon
	cover is not properly		cartridge, and reinstall it.
	closed to the fixed	3.	Close the ribbon cover to the fixed
	position.		position.
2 times	Generally, it occurs with	Same as Step 1.
	situation 1.
3 times	Ribbon cartridge is	Replace the ribbon.
	used up.
4 times	No paper or paper not	1.	Check if there is paper in the tray.
	properly placed.	2.	Rearrange the paper, and make sure
			they are properly placed.
5 times	Paper jam	1.	Do NOT tear the paper immediately
			because the paper is stuck in the
			roller of the printer and cannot be
			removed. Please turn off your
			printer first.
		2.	After 5 seconds, power on the printer.

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