Hill Phoenix P074749F General Information, Hill Phoenix, Case Description, Lost/Missing Items

GENERAL INFORMATION

Thank you for choosing Hill PHOENIX for your food merchandising needs. This handbook contains important technical infor- mation and will assist you with the installation and operation of your new Hill PHOENIX display cases. By closely following the instructions, you can expect peak performance; attractive fits and finish; and long case life.

We are always interested in your suggestions for improvements (e.g. case design, technical documents, etc.). Please feel free to contact our Marketing Services group at the toll-free number listed below. Thank you for choosing Hill PHOENIX, and we wish you the very best in outstanding food merchandising.

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CASE DESCRIPTION		LOST/MISSING ITEMS

This manual specifically covers the OWZA frozen food mer- chandiser.

STORE CONDITIONS

Hill PHOENIX cases are designed to operate in an air-condi- tioned store that maintains a 75°F (24°C) store temperature and 55% (max) relative humidity (CRMA conditions). Case opera- tion will be adversely affected by exposure to excessively high ambient temperatures and/or humidity.

RECEIVING CASES

Examine fixtures carefully for shipping damage and shortages. For information on shortages, contact the Service Parts Department at the toll-free number listed below.

CASE DAMAGE

Claims for obvious damage must be 1) noted on either the freight bill or the express receipt and 2) signed by the carrier's agent; otherwise, the carrier may refuse the claim. If damage becomes apparent after the equipment is unpacked, retain all packing materials and submit a written request to the carrier for inspection within 14 days of receipt of the equipment.

Equipment has been carefully inspected to insure the highest level of quality. Any claim for lost/missing items must be made to Hill PHOENIX within 48 hours of receipt of the equipment.

TECHNICAL SUPPORT

For technical questions regarding display cases, please contact our Case Division Customer Service Department at the toll- free number listed below. For questions regarding our refrig- eration systems or electrical distribution centers, please contact our Systems Division Customer Service Department at 1-770- 388-0706.

CONTACTING THE FACTORY

If you need to contact Hill PHOENIX regarding a specific fix- ture, be certain that you have both the case model number and serial number – this information is on the serial plate located on the lower rear baffle of the case. When you have this infor- mation, call the toll-free number below and ask for a Service Parts Representative.

HILL PHOENIX

1925 Ruffin Mill Rd.

Colonial Heights, VA 23834

Tel: 1-800-283-1109 / Fax: 804-526-7450

Web site: www.hillphoenix.com

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