FAQs

No. Questions Answers

Q1 Tingling sensation is felt
on the skin.
Check the intensity level. If it is set on "High" level,
press the level switch button to switch to "Low" level.
If toner in the cotton pad wears off, replenish it again.
If you still feel uncomfortable on the skin, stop using
the product immediately and consult a dermatologist.
Q2 Can "HOT CLEANSING"
mode remove makeup?
This product cannot remove makeup.
Please use a makeup remover cleanser.
Q3 Will dirt be more easily
removed by applying
more force?
Electric power is used for removing dirt and
moisturizing. Thus, by applying more force,
it will not make any difference.
Gently apply to skin and massage slowly.
Q4 Cotton pad cannot be
attached properly.
Use a normal rectangular or round cosmetic
cotton pad.
(If the cotton pad is too thick or thin, it will
not be able to attach.)
Q5 Can the product be used
in the bathroom?
This product is not waterproof.
Never use or place this product in wet and
damp areas, e.g. bathroom.
Q6 Does the "COOL" mode
work with toner?
Yes but it will not enhance the cooling effects.
Q7 The cooling head does not
feel cool during the "COOL"
mode.
The "COOL" mode automatically
stops after being used around 2 minutes.
Approximately 10 seconds is required at the start of
the mode before the cooling effect takes place.
It will last for another 1 minute 50 seconds before it
stops automatically.
The "COOL" mode may be used continuously and
continuous use will reduce the cooling effect.
Q8 Can I use milky lotion or gel?
Q9 Does this product have
whitening or blemish
removal function?
This product is not for whitening or removing blemish.
It will pull out fine dirt that remains deep in the pores
and penetrate moisture into the skin.
Q10 Which regions are not
suitable to use this product?
Please refer to the instruction manual for the
list of regions.
Milk-based lotion or gel can be used when using
“HOT MOISTURIZE” mode without cotton pad and
“HOT MASK”mode.
Please refer to the "About mode switching" in the
"Preparation before use" section in the instruction
manual for details.