Total Connect Online Help Guide
Overview
The Total Connect website enables users to remotely access their security system via an internet web browser, or mobile phone (that support GSM/GPRS and SMS Text Messaging with short codes). Please check with your wireless carrier to be certain your pnone supports these protocols. Additionally you can access more advanced features and video by using the “Total Connect” app for your mobile phone.
As a Total Connect user, you can manage and run your security system from almost anywhere in the world, check its status, and receive event notifications. These event names can be customized to your preference.
You can also enable other people to receive event notifications, and can enable additional mobile phones to be notified of system events by email or text messaging.
Depending on the specific security system tasks to be accomplished, different communication methods are used. The table below summarizes the communication method used for typical tasks.
| End User Tasks | Communication Method | |
Editing user profile | ∙ | computer's web browser |
|
| |
Viewing security system status | ∙ text message via a mobile phone, an emulated keypad using a computer's | |
Viewing video system status |
| web browser, or the “Total Connect” app for your mobile phone |
|
| |
Controlling the security system | ∙ text message via a mobile phone, an emulated keypad using a computer's | |
remotely |
| web browser, or the “Total Connect” app for your mobile phone |
|
|
|
Controlling the security system video | ∙ | computer's web browser |
remotely |
|
|
|
|
|
Configuring Email and Text message | ∙ | computer's web browser |
notifications |
|
|
|
| |
Viewing the security system, and | ∙ computer's web browser, or the “Total Connect” app for your mobile phone | |
video system event history |
|
|
|
|
|
Receiving security and video Event | ∙ | |
Notifications | ∙ text messages to a mobile phone | |
|
|
|
Note: You can access your security system via Honeywell’s Total Connect website, once the dealer has enabled you.
This guide provides a tour of the Total Connect website, explaining each function, then focuses on how you can remotely control your security system using your PC or mobile phone.
Obtaining a Total Connect account
The dealer/installer will set up your account and define the events you want to be notified of. These events correspond to the output relay triggering events that were programmed in the security system’s control panel.
Note: The Dealer/Installer should refer to the "AlarmNet Direct User Guide" for information on configuring the hardware and creating a Total Connect web account for you.
Once the dealer assigns you a login name and password, you will receive a “Welcome” email message with your login name along with some helpful information. You will receive another email message with your password. You will then be able to receive notifications, and access your system via the Total Connect website or a mobile phone that supports GSM/GPRS and Text Messaging (SMS).
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