®
Troubleshooting
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check list below.
| What’s the problem? | Cleaner won’t turn on. |
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| What’s the cause? | What’s the solution? |
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| Not firmly plugged in. | Plug unit in firmly. |
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| No voltage in wall plug. | Replace fuse or reset circuit. |
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| What’s the problem? | Agitator brush roll brushes aren’t turning. |
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| What’s the cause? | What’s the solution? |
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Hard Surface mode selected on Surface Selector control dial.
Agitator brush roll is obstructed.
Select a suitable carpet mode setting.
Disconnect cleaner from electrical outlet. Turn cleaner over and remove any debris that has accumulated on the agitator brush roll.
What’s the problem? Cleaner won’t pick up. |
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What’s the cause? | What’s the solution? |
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Filter bag full. | Change filter bag. |
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Incorrect carpet height setting. | Select another carpet height setting on the Surface Selector |
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| control dial. |
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Blockage in system. | Clear blockage (see “Clearing blockages” section). |
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| What’s the problem? | Cleaner hard to push. |
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| What’s the cause? |
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| Incorrect carpet height setting. | Select a higher carpet height setting on the Surface Selector |
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| control dial. |
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| What’s the problem? | Cleaning tools won’t pick up. |
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| What’s the cause? |
| What’s the solution? |
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| Filter bag full. |
| Change filter bag. |
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| Blockage in system. |
| Clear blockage (see “Clearing blockages” section). |
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| What’s the problem? | Powered pet hair cleaning tool agitator brush roll won’t turn. |
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| What’s the cause? |
| What’s the solution? |
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Too much pressure being applied to tool. Blockage in turbine channel.
Broken or worn belt. Low cleaner suction.
Continue using tool applying light pressure. Remove blockage.
Replace belt.
Refer to items under “Cleaner won’t pick up”.
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