Something Wrong with your Cooker?

Before contacting your Service Office/Installer, check the problem guide below.

 

Problem

Check

 

 

 

 

Slight odour or small

This is normal and should cease after a short period.

 

amount of smoke when

 

 

using the cooker for the

 

 

first time.

 

 

 

 

 

Cooker does not work

Check that the switch on the control unit is in the on

 

at all.

position. If so check that the main fuse has not blown.

 

 

 

 

Oven temperature seems

Check that the temperature has been set in accordance

 

too high or too low.

with the temperature charts. It may be necessary to

 

 

increase or decrease the recommended temperature by

 

 

up to 10oC to suit your taste.

 

 

 

 

Oven does not cook

Check that the temperature and shelf position are as

 

evenly.

recommended in the temperature charts.

 

 

Check that the containers being used in the oven allow

 

 

sufficient air flow around them.

 

 

Check that the cooker is level.

 

 

 

 

Hotplates are slow to boil

Check that your pans conform to the recommendations

 

or will not simmer.

in these instructions.

 

 

 

 

Grilling is uneven.

Check that the grill pan has been correctly positioned.

 

 

 

 

Ignition does not work

If all burners fail to ignite, check that the sparks appear at the

 

 

burners; a clicking noise should be heard. If not check that

 

 

the switch on the control unit is in the on position. If so check

 

 

that the main fuse has not blown. If only one hob burner is

 

 

failing to ignite, check that the parts are sitting correctly and

 

 

that the burner ports are not blocked (see care & cleaning).

 

 

Note: Satisfactory ignition will only be achieved if all hob

 

 

burners are fitted.

 

 

All burners can be lit with a match.

 

 

 

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Hotpoint EG21 manual Something Wrong with your Cooker?, Problem Check