Troubleshooting
Your washing machine could fail to work. Before calling for Assistance (see pages
GB
Problem
The washing machine won't start.
The wash cycle won't start.
The washing machine fails to load water (The wording H2O is displayed).
The washing machine continuously loads and unloads water.
The washing machine does not drain or spin.
The washing machine vibrates too much during the spin cycle.
The washing machine leaks.
The machine is locked and the display flashes, indicating an error code (e.g.
There is too much foam.
Possible causes/Solution:
•The appliance is not plugged into the socket, or not enough to make contact.
•There has been a power failure.
•The appliance door is not shut properly (the word DOOR is displayed).
•The 
button has not been pressed.
•The START/CANCEL button has not been pressed.
•The water tap is not turned on.
•A delayed start has been set (using the Delay Start, see page 9).
•The water inlet hose is not connected to the tap.
•The hose is bent.
•The water tap is not turned on.
•There is a water shortage.
•The water pressure is insufficient.
•The START/CANCEL button has not been pressed.
•The drain hose is not fitted between 65 and 100 cm from the floor (see page 3).
•The free end of the hose is underwater (see page 3).
•The wall drainage system doesn't have a breather pipe.
If the problem persists even after these checks, turn off the water tap, switch the appliance off and call for Assistance. If the dwelling is on one of the upper floors of a building, there may be drain trap problems causing the washing machine to load and unload water continuously. In order to avoid such an inconvenience, special
•The programme does not foresee the draining: some programmes require enabling the draining manually (see page 8).
•The Easy iron option is enabled: to complete the programme, press the START/CANCEL button (see page 9).
•The drain hose is bent (see page 3).
•The drain duct is clogged.
•When the machine is installed, the locking screws for the oscillating assembly are still in place. Remove the screws (see page 2).
•The washing machine is not level (see page 2).
•The washing machine is closed in between furniture cabinets and the wall (see page 2).
•The water inlet hose is not screwed on correctly (see page 2).
•The detergent dispenser is obstructed.
•The drain hose is not secured properly (see page 3).
•Switch off the machine and unplug the appliance; wait for approximately 1 minute then switch it on again.
If the problem persists, contact Assistance.
•The detergent is not suitable for machine washing (it should bear the definition "for washing machines" or "hand and machine wash", or the like).
•You used too much detergent.
Installation Description Programmes Detergents Precautions
Care Troubleshooting Service
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