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Spectra Logic Spectra 12000 manual Troubleshooting Fibre Channel Device Problems

Models: Spectra 12000

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152Spectra 12000 User Guide

7.Recalculate the length of the SCSI bus including the cables inside the library and server computer. The maximum length specified in SCSI Cable Requirements on page 159 includes cables inside the library.

Troubleshooting Fibre Channel Device Problems

To troubleshoot problems with a Fibre Channel device:

1.Check cable connections to devices.

2.If connecting through a third party device such as a hub or a switch, check functionality on that device. Check link status and activity lights.

3.Make sure the Fibre Channel host adapter card is firmly seated in the card slot in your server computer.

4.Make sure the latest driver has been loaded from the Host Adapter manufacturer’s site.

5.Follow guidelines in the Spectra Logic Server Setup Guide located on the Spectra Logic Web site at: www.spectralogic.com.

6.Check if all devices attached to the loop are in our interoperability matrix.

7.Make sure all cable connectors are firmly seated (and screwed in if possible).

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Spectra Logic Spectra 12000 manual Troubleshooting Fibre Channel Device Problems

Contents

Spectra 12000 Library User Guide This GuideRelated Publications 2 Spectra 12000 User Guide NoticesLicense Notices Warranty Warnings and CautionsFirmware Support Process TapesAC Power 6 Spectra 12000 User Guide Chapter 1. Introduction Chapter 2. Installing the Spectra 12000 Library Chapter 3. Using SecurityChapter 5. Configuring the Spectra 12000 S-QIP Chapter 4. Partitioning the Spectra 12000 LibraryChapter 6. Configuring the Spectra 12000 Library F-QIP Chapter 7. Configuring the Spectra 12000 E-QIP10 Spectra 12000 User Guide Chapter 8. Configuring the DrivesChapter 9. Using the Spectra 12000 Library Chapter 10. Using the Drive Chapter 11. Maintaining the Spectra 12000 LibraryAppendix C. Specifications Appendix D. Regulatory and Safety StandardsAppendix A. Fibre Channel Cable Requirements Appendix B. SCSI Cable and TerminatorIndex Appendix F. Using the Serial Port InterfaceGlossary of Terms 14 Spectra 12000 User Guide 1 Introduction Introduction About the Gator Architecture Option EnablementA Tour of the Spectra 12000 Library A Tour of the Library Controller Getting StartedIntroduction About the Gator Architecture Chapter 1. IntroductionOption Enablement 18 Spectra 12000 User GuideA Tour of the Spectra 12000 Library Figure 1-1 Spectra 12000 library, front viewThe Library Controller Stylus Figure 1-2 The Library Controller stylusA Tour of the Library Controller IP Address and UserFigure 1-3 General Status screen Chapter 1. IntroductionFigure 1-4 Library Controller Exception Bar Exception BarToolbars General Toolbar Configuration Toolbar 24 Spectra 12000 User GuideMaintenance Toolbar Figure 1-8 Maintenance toolbarFigure 1-9 Security toolbar Security Toolbar26 Spectra 12000 User Guide Getting Started Figure 1-10 Spectra 12000 library, rear viewControl the Entry/Exit Port 2 Installing the Spectra 12000 Library Connecting the SCSI Cables and TerminatorsConnecting the Fibre Channel Cables Connecting the Ethernet Cables This chapter reviews Preparing a Controlled EnvironmentAir Quality Preparing a Controlled EnvironmentMedia and Hardware Environment Spectra 12000 Installation and Unpacking Guide Unpacking the Spectra 12000 LibraryRelease Notes Spectra 12000, Spectra Spectra 12000 Library User Guide this guideConnecting the SCSI Cables and Terminators Connecting the Fibre Channel Cables Figure 2-1 Spectra 12000 F-QIP in libraryFigure 2-4 SC GBIC connectorconnector Connecting the Ethernet Cables Turning the Library On and Off Figure 2-6 Spectra 12000 library, rear viewNetwork QIPs, SCSITo Set Up a User 3 Using SecuritySetting Up Security Figure 3-1 The Security screen 2. Tap Users, to display the Security screen FigureTo Delete a User 2. Tap Delete User40 Spectra 12000 User Guide Partitioning the Library 4 Partitioning the Spectra 12000 LibraryThis chapter includes Displaying the Configuration Toolbar Displaying the Configuration Toolbar Partitioning the Library 44 Spectra 12000 User Guide Figure 4-2 Shared Library Services screenFigure 4-3 Edit Partition Configuration window 6. Create or edit a partition using this window 46 Spectra 12000 User Guide Configuring S-QIPs S-QIP Configure Controller Screen 5 Configuring the Spectra 12000 S-QIPThis chapter includes Displaying the Configuration Toolbar 48 Spectra 12000 User Guide Displaying the Configuration ToolbarFigure 5-1 Configuration toolbar Configuring S-QIPs Figure 5-2 The Shared Library Services screenFigure 5-3 Edit Partition Configuration window 3. Tap Edit. The Edit Partition Configuration window appears FigureFigure 5-4 The Configure Controller window S-QIP Configure Controller ScreenS-QIP Default ID Settings 52 Spectra 12000 User Guide Figure 5-5 Controller Configuration screen The Controller Configuration screen displays the following information54 Spectra 12000 User Guide 6 Configuring the Spectra 12000 Library F-QIP This chapter includes Displaying the Configuration ToolbarConfiguring F-QIPs F-QIP Configure Controller Screen About Serverless Backup Configuring the F-QIP for Serverless BackupConfiguring F-QIPs Displaying the Configuration ToolbarFigure 6-1 Configuration toolbar 56 Spectra 12000 User Guide4. Tap Edit. The Edit Partition Configuration window appears Figure Figure 6-2 Shared Library Services screenFigure 6-3 Edit Partition Configuration window F-QIP Configure Controller Screen Figure 6-4 F-QIP Configure Controller windowA hard address is recommended Chapter 6. Configuring the Spectra 12000 Library F-QIPFigure 6-5 Controller GBIC Ports window 60 Spectra 12000 User GuideAbout Serverless Backup Configuring the F-QIP for Serverless BackupEnabling Serverless Backup Serverless Backup F-QIP SetupFigure 6-6 The System Setup screen 6. Tap Submit KeyFigure 6-7 The Configure Controller window 64 Spectra 12000 User Guide 7 Configuring the Spectra 12000 E-QIP Connecting to the Serial Port Setting Up the E-QIPSetting Up TAOS ITP Setting Up NDMP Enabled by TAOS This chapter includes About TAOS TAOS User InterfacesTAOS ITP NDMP Enabled by TAOSAbout TAOS TAOS User Interfaces Sharing Tape DevicesConnecting to the Serial Port Figure 7-1 Serial port settingsFigure 7-2 The TAOS Configuration menu Setting Up the E-QIPPassword Configuration Ethernet Configuration Figure 7-3 The Password Configuration menuFigure 7-4 The Ethernet Configuration menu To configure the ethernet port, use the following commandsFigure 7-5 The ITP Configuration menu Setting Up TAOS ITPTAOS ITP Configuration TAOS ITP Driver Installation Installing TAOS ITP on Windows NT Figure 7-6 The InstallShield Wizard window, click NextTo install TAOS ITP on Windows NT 2. Double-click on setup to start the InstallShield WizardFigure 7-7 The TAOS ITP License Agreement, click Next Change to install to a different destination Figure Figure 7-8 The Destination folder windowFigure 7-9 The Install the Control Panel and Driver Window, click Install7. The TAOS ITP Configuration window appears Figure Configuration control panelFigure 7-10 Device Discovery on the TAOS ITP 10. Press Install Configuration control panel, with the device selectedFigure 7-11 Device Discovery on the TAOS ITP Figure 7-12 Click Finish 13. Click Finish to complete the installation Figure14. Click Yes to reboot the system Figure Figure 7-13 Click Yes Any TAOS devices you have installed are now configured and readyInstalling TAOS ITP on Windows Figure 7-14 The InstallShield Wizard window, click Next3. Double-click on setup 1. Insert the TAOS ITP disk into your CD-ROM driveFigure 7-15 The License Agreement window 82 Spectra 12000 User GuideFigure 7-16 The Destination folder window 8. Wait for the TAOS ITP installation to complete Figure 7-17 The Install the TAOS ITP control panel and driverWindow, click Install Configuration control panel Figure 7-18 Device Discovery on the TAOS ITP9. The TAOS ITP Configuration window appears Figure 12. Press Install Figure 7-19 Device Discovery on the TAOS ITPConfiguration control panel, with the device selected Figure 7-20 Install the TAOS ITP control panel and driver Figure 7-21 Install the TAOS ITP control panel and driver16. Select Add/Troubleshoot a device and click Next Figure 17. Select Add a new device and click Next Figure88 Spectra 12000 User Guide Figure 7-22 The Find New Hardware WindowFigure 7-23 The Hardware Type window 23. Click OK Figure 7-24 The Select a Device Driver window, click Have Disk20. Click the Have Disk… button Figure 21. Click BrowseFigure 7-25 The Select a Device Driver Window, click Next Figure 7-26 An Add Remove Hardware dialog box, click OK24. Highlight TAOS ITP SCSI Adapter and click Next Figure 25. A dialog box appears. Click OK Figure26. Highlight Input/Output Range and click on Change Setting… Figure 92 Spectra 12000 User Guide Figure 7-28 The Edit Input/Output Range dialog box, click OKFigure 7-30 The Creating a Forced Configuration dialog box, click Yes Figure 7-29 The Add New Hardware Wizard Properties window, click OK94 Spectra 12000 User Guide Figure 7-31 The Start Hardware Installation window, click NextFigure 7-32 The Digital Signature Not Found dialog box, click Yes Figure 7-34 The Systems Settings Change dialog box, click Yes 33. Click Finish to complete the installation FigureInstalling TAOS ITP on Solaris 11. When satisfied with the device list, enter y to accept devices Installing TAOS ITP on Linux 98 Spectra 12000 User GuideYou are now ready to install the backup package of your choice Enabling TAOS NDMP Setting Up NDMP Enabled by TAOSFigure 7-35 The Option Enablement menu Configuring NDMP Enabled by TAOS 102 Spectra 12000 User Guide 4. Tap Esc to return to the main menu Figure 7-38 The TAOS NDMP Configuration menu3. Enter the password again to confirm Figure 7-39 The TAOS Configuration menu, select 7 to save changes 5. Select Save changes to save the NDMP user name and passwordFigure 7-40 The TAOS Configuration menu 7. Tap y to rebootAfter a reboot the TAOS NDMP agent is ready for use 6. Tap y to confirm changes106 Spectra 12000 User Guide This chapter includes 8 Configuring the DrivesConfiguring SCSI IDs, Emulation and Dip Switch Settings Configuring SCSI IDs, Emulation and Dip Switch Settings Figure 8-1 Shared Library Services screenChapter 8. Configuring the Drives Figure 8-2 Partition Configuration windowFigure 8-3 Drive Configuration window Figure 8-4 Drive Configuration Presets window From the Drive Configuration screen you can set emulation and SCSI IDsFigure 8-5 Drive switches window 800 227-4637 for help 8. Set the switches and tap OK to exitFigure 8-6 Drive Configuration screen Drives detected by the library9 Using the Spectra 12000 Library Checking Inventory Checking Drives Checking DiagnosticsUpdating Firmware Viewing the F-QIP Configuration Checking Resources in Use Deleting a Partition ConfigurationChecking Library Status Figure 9-1 General Status screenChecking Robotics To Enable KeysFigure 9-2 System Setup screen Inserting and Ejecting Cartridges Checking InventoryTo Set IP Addresses Insert New Media Figure 9-3 Inventory screenEject Media Figure 9-5 Inventory screen Move 5. Select the slot from Tape Slots eject. Then select a slot in theChecking Drive Status Figure 9-7 Drive Configuration screenChecking Drives The Maintenance Toolbar Maintenance ToolbarThe Maintenance toolbar icons are Diagnostics Update F/W firmware Traces HelpUpdating Firmware Checking DiagnosticsFigure 9-9 Firmware Update screen 124 Spectra 12000 User Guide Accessing Firmware from a Remote Server Accessing Firmware from an Alternate Location4. Tap Modify Server List 7. Tap Add ServerTo Upgrade from Floppy Disks Spectra Logic P.N Figure 9-10 Insert Disk 1 in the LCM disk driveReset Picker Parameters Figure 9-11 Select Reset Picker128 Spectra 12000 User Guide 9. Select Run Test10. After the test has completed, restart the library Viewing the F-QIP Configuration Figure 9-12 Diagnostics screenFigure 9-13 F-QIP configuration Checking Resources in UseFigure 9-14 Partition Resources screen 3. Select the partition or All Partitions, then tap ResourcesDeleting a Partition Configuration 132 Spectra 12000 User Guide10 Using the Drive This chapter reviews Bar Code Labels Using AIT Data CartridgesCaring for Data Cartridges Cleaning the AIT Drive Heads Write-Protecting and Recording Storing Cartridges Outside the LibraryBar Code Labels Using AIT Data Cartridges Figure 10-1 Bar code label on AIT-2 cartridgeFigure 10-2 Installing data cartridge into tape slot Write-Protecting and RecordingCaring for Data Cartridges Storing Cartridges Outside the LibraryCleaning the AIT Drive Heads Figure 10-3 AIT-2 data cartridgesFigure 10-4 The Inventory screen To clean the drive heads manually7. Tap Drive Clean Figure 10-5 The Confirm Move window11 Maintaining the Spectra 12000 Library Adding QIPs Troubleshooting the Spectra 12000 LibraryPurchasing Additional Accessories Spectra 12000 libraries are easy to maintain. This chapter reviewsChanging the Spectra 12000 Library Air Filters Figure 11-1 The General Status screen8. Inspect the filter and replace it if necessary 2. Tap Drives Figure 11-2 The Drive Configuration screenAdding Drives Figure 11-3 Adding a drive 7. Use the door key to open the library doorFigure 11-4 The Drive Configuration window 146 Spectra 12000 User GuideFigure 11-5 The Drive Configuration Presets window Figure 11-6 The drive switches window17. Set the switches and tap OK to exit Adding QIPs Figure 11-7 Spectra 12000 library, rear viewNetwork QIPs, SCSIIf an S-QIP turn to Configuring the Spectra 12000 S-QIP on page If an E-QIP turn to Configuring the Spectra 12000 E-QIP on pageFigure 11-8 Adding a QIP 3. Tighten the two captive screwsTroubleshooting SCSI Problems Troubleshooting the Spectra 12000 LibraryTroubleshooting Library Initialization Troubleshooting Fibre Channel Device Problems Purchasing Additional Accessories Purchasing Custom Bar Code Label Sequences Purchasing CoD6. Tap Submit Key To enable CoDFigure 11-9 The System Setup screen 156 Spectra 12000 User Guide Appendix A. Fibre Channel Cable Requirements Fibre Channel Cable Requirements158 Spectra 12000 User Guide Appendix B. SCSI Cable and Terminator Requirements SCSI Cable RequirementsSCSI Terminator Requirements Appendix C. Specifications Sony AIT Tape SpecificationsSony AIT-2 Tape Drive Specifications Sony AIT-3 Tape Drive Specifications 27 secondsPower Requirements Spectra 12000 LibraryOperating Environment Limits Acoustic Noise LimitsShock and Vibration Specifications LoadLimit 5.0 peak for 3 ms duration aFCC Statement Appendix D. Regulatory and Safety StandardsSafety Standards EU Declaration of Conformity Japan VCCI Class A Statement Taiwan BSMI Statement 170 Spectra 12000 User Guide 1. Click on Start, Settings, then Control Panel Appendix E. Using the TAOS ITP Control Panel to View SettingsOpening the TAOS ITP Configuration Control Panel Installed Devices PasswordDevice Discovery EthernetAppendix F. Using the Serial Port Interface Figure 11-11 Serial port settingsFigure 11-12 The TAOS Configuration menu 174 Spectra 12000 User GuideAppendix F Figure 11-13 The Password Configuration menuPassword Configuration Fibre Configuration Figure 11-14 The Fibre Configuration menuFigure 11-15 The Ethernet Configuration menu Ethernet Configuration178 Spectra 12000 User Guide Figure 11-16 The ITP Configuration menuTAOS ITP Configuration Figure 11-17 The Option Enablement menu TAOS NDMP ConfigurationEnable Options Reboot Save ChangesDiscard Changes Help100BaseT Glossary of Terms10BaseT Controller GIG E Mbps MB/secNDMP 184 Spectra 12000 User GuidePartition RGCPS-QIP SCSIWindows TAOSVirtual Library Index Page