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Spectra Logic manual Troubleshooting the Spectra 12000 Library, Troubleshooting SCSI Problems

Models: Spectra 12000

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Chapter 11. Maintaining the Spectra 12000 Library 151

Troubleshooting the Spectra 12000 Library

The following procedures solve many common problems:

Troubleshooting Library Initialization

Troubleshooting SCSI Problems

Troubleshooting Fibre Channel Device Problems

Troubleshooting Library Initialization

To troubleshoot problems with the library initialization:

1.Make sure the power cable is securely inserted in the library and the wall outlet.

2.Make sure the door is completely closed and key is turned to the locked position.

3.Make sure each device on the SCSI bus is set to a unique SCSI ID number.

Troubleshooting SCSI Problems

To troubleshoot problems with a SCSI device:

1.Make sure each SCSI device in your SCSI chain has a unique SCSI ID. If two or more devices have the same ID, the computer may stop when you try to use the robotics or fail to recognize other SCSI devices.

2.Make sure the SCSI host adapter card is firmly seated in the card slot in your server computer.

3.Make sure the SCSI bus is terminated at both ends.

4.Make sure that the terminator is correct for the type of SCSI bus you are using.

5.Make sure all cable connectors are firmly seated.

6.Make sure the chain of SCSI devices is compatible: SCSI-III devices may not function on SCSI II cables; SCSI II devices may not function on SCSI-III cables.

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Spectra Logic manual Troubleshooting the Spectra 12000 Library, Troubleshooting Library Initialization

Contents

Related Publications This GuideSpectra 12000 Library User Guide License Notices2 Spectra 12000 User Guide Notices Tapes WarrantyWarnings and Cautions Firmware Support ProcessAC Power 6 Spectra 12000 User Guide Chapter 1. Introduction Chapter 4. Partitioning the Spectra 12000 Library Chapter 2. Installing the Spectra 12000 LibraryChapter 3. Using Security Chapter 5. Configuring the Spectra 12000 S-QIPChapter 7. Configuring the Spectra 12000 E-QIP Chapter 6. Configuring the Spectra 12000 Library F-QIPChapter 9. Using the Spectra 12000 Library Chapter 8. Configuring the Drives10 Spectra 12000 User Guide Chapter 11. Maintaining the Spectra 12000 Library Chapter 10. Using the DriveAppendix B. SCSI Cable and Terminator Appendix C. SpecificationsAppendix D. Regulatory and Safety Standards Appendix A. Fibre Channel Cable RequirementsGlossary of Terms Appendix F. Using the Serial Port InterfaceIndex 14 Spectra 12000 User Guide Getting Started 1 IntroductionIntroduction About the Gator Architecture Option Enablement A Tour of the Spectra 12000 Library A Tour of the Library ControllerIntroduction Chapter 1. Introduction About the Gator Architecture18 Spectra 12000 User Guide Option EnablementFigure 1-1 Spectra 12000 library, front view A Tour of the Spectra 12000 LibraryFigure 1-2 The Library Controller stylus The Library Controller StylusChapter 1. Introduction A Tour of the Library ControllerIP Address and User Figure 1-3 General Status screenToolbars Exception BarFigure 1-4 Library Controller Exception Bar General Toolbar 24 Spectra 12000 User Guide Configuration ToolbarFigure 1-8 Maintenance toolbar Maintenance Toolbar26 Spectra 12000 User Guide Security ToolbarFigure 1-9 Security toolbar Figure 1-10 Spectra 12000 library, rear view Getting StartedControl the Entry/Exit Port This chapter reviews Preparing a Controlled Environment 2 Installing the Spectra 12000 LibraryConnecting the SCSI Cables and Terminators Connecting the Fibre Channel Cables Connecting the Ethernet CablesMedia and Hardware Environment Preparing a Controlled EnvironmentAir Quality Spectra 12000 Library User Guide this guide Spectra 12000 Installation and Unpacking GuideUnpacking the Spectra 12000 Library Release Notes Spectra 12000, SpectraConnecting the SCSI Cables and Terminators Figure 2-1 Spectra 12000 F-QIP in library Connecting the Fibre Channel Cablesconnector connectorFigure 2-4 SC GBIC Connecting the Ethernet Cables QIPs, SCSI Turning the Library On and OffFigure 2-6 Spectra 12000 library, rear view NetworkSetting Up Security 3 Using SecurityTo Set Up a User 2. Tap Users, to display the Security screen Figure Figure 3-1 The Security screen2. Tap Delete User To Delete a User40 Spectra 12000 User Guide This chapter includes Displaying the Configuration Toolbar 4 Partitioning the Spectra 12000 LibraryPartitioning the Library Displaying the Configuration Toolbar Partitioning the Library Figure 4-3 Edit Partition Configuration window Figure 4-2 Shared Library Services screen44 Spectra 12000 User Guide 6. Create or edit a partition using this window 46 Spectra 12000 User Guide This chapter includes Displaying the Configuration Toolbar 5 Configuring the Spectra 12000 S-QIPConfiguring S-QIPs S-QIP Configure Controller Screen Figure 5-1 Configuration toolbar Displaying the Configuration Toolbar48 Spectra 12000 User Guide Figure 5-2 The Shared Library Services screen Configuring S-QIPs3. Tap Edit. The Edit Partition Configuration window appears Figure Figure 5-3 Edit Partition Configuration windowS-QIP Default ID Settings S-QIP Configure Controller ScreenFigure 5-4 The Configure Controller window 52 Spectra 12000 User Guide The Controller Configuration screen displays the following information Figure 5-5 Controller Configuration screen54 Spectra 12000 User Guide About Serverless Backup Configuring the F-QIP for Serverless Backup 6 Configuring the Spectra 12000 Library F-QIPThis chapter includes Displaying the Configuration Toolbar Configuring F-QIPs F-QIP Configure Controller Screen56 Spectra 12000 User Guide Configuring F-QIPsDisplaying the Configuration Toolbar Figure 6-1 Configuration toolbarFigure 6-3 Edit Partition Configuration window Figure 6-2 Shared Library Services screen4. Tap Edit. The Edit Partition Configuration window appears Figure Figure 6-4 F-QIP Configure Controller window F-QIP Configure Controller ScreenChapter 6. Configuring the Spectra 12000 Library F-QIP A hard address is recommended60 Spectra 12000 User Guide Figure 6-5 Controller GBIC Ports windowConfiguring the F-QIP for Serverless Backup About Serverless Backup6. Tap Submit Key Enabling Serverless BackupServerless Backup F-QIP Setup Figure 6-6 The System Setup screenFigure 6-7 The Configure Controller window 64 Spectra 12000 User Guide This chapter includes About TAOS TAOS User Interfaces 7 Configuring the Spectra 12000 E-QIPConnecting to the Serial Port Setting Up the E-QIP Setting Up TAOS ITP Setting Up NDMP Enabled by TAOSAbout TAOS NDMP Enabled by TAOSTAOS ITP Sharing Tape Devices TAOS User InterfacesFigure 7-1 Serial port settings Connecting to the Serial PortPassword Configuration Setting Up the E-QIPFigure 7-2 The TAOS Configuration menu Figure 7-3 The Password Configuration menu Ethernet ConfigurationTo configure the ethernet port, use the following commands Figure 7-4 The Ethernet Configuration menuTAOS ITP Configuration Setting Up TAOS ITPFigure 7-5 The ITP Configuration menu TAOS ITP Driver Installation 2. Double-click on setup to start the InstallShield Wizard Installing TAOS ITP on Windows NTFigure 7-6 The InstallShield Wizard window, click Next To install TAOS ITP on Windows NTFigure 7-7 The TAOS ITP License Agreement, click Next Figure 7-8 The Destination folder window Change to install to a different destination FigureInstall Figure 7-9 The Install the Control Panel and Driver Window, clickFigure 7-10 Device Discovery on the TAOS ITP Configuration control panel7. The TAOS ITP Configuration window appears Figure Figure 7-11 Device Discovery on the TAOS ITP Configuration control panel, with the device selected10. Press Install Any TAOS devices you have installed are now configured and ready Figure 7-12 Click Finish13. Click Finish to complete the installation Figure 14. Click Yes to reboot the system Figure Figure 7-13 Click Yes1. Insert the TAOS ITP disk into your CD-ROM drive Installing TAOS ITP on WindowsFigure 7-14 The InstallShield Wizard window, click Next 3. Double-click on setup82 Spectra 12000 User Guide Figure 7-15 The License Agreement windowFigure 7-16 The Destination folder window Window, click Install Figure 7-17 The Install the TAOS ITP control panel and driver8. Wait for the TAOS ITP installation to complete 9. The TAOS ITP Configuration window appears Figure Figure 7-18 Device Discovery on the TAOS ITPConfiguration control panel Configuration control panel, with the device selected Figure 7-19 Device Discovery on the TAOS ITP12. Press Install 17. Select Add a new device and click Next Figure Figure 7-20 Install the TAOS ITP control panel and driverFigure 7-21 Install the TAOS ITP control panel and driver 16. Select Add/Troubleshoot a device and click Next FigureFigure 7-23 The Hardware Type window Figure 7-22 The Find New Hardware Window88 Spectra 12000 User Guide 21. Click Browse 23. Click OKFigure 7-24 The Select a Device Driver window, click Have Disk 20. Click the Have Disk… button Figure25. A dialog box appears. Click OK Figure Figure 7-25 The Select a Device Driver Window, click NextFigure 7-26 An Add Remove Hardware dialog box, click OK 24. Highlight TAOS ITP SCSI Adapter and click Next Figure26. Highlight Input/Output Range and click on Change Setting… Figure Figure 7-28 The Edit Input/Output Range dialog box, click OK 92 Spectra 12000 User GuideFigure 7-29 The Add New Hardware Wizard Properties window, click OK Figure 7-30 The Creating a Forced Configuration dialog box, click YesFigure 7-32 The Digital Signature Not Found dialog box, click Yes Figure 7-31 The Start Hardware Installation window, click Next94 Spectra 12000 User Guide 33. Click Finish to complete the installation Figure Figure 7-34 The Systems Settings Change dialog box, click YesInstalling TAOS ITP on Solaris 11. When satisfied with the device list, enter y to accept devices 98 Spectra 12000 User Guide Installing TAOS ITP on LinuxYou are now ready to install the backup package of your choice Figure 7-35 The Option Enablement menu Setting Up NDMP Enabled by TAOSEnabling TAOS NDMP Configuring NDMP Enabled by TAOS 102 Spectra 12000 User Guide 3. Enter the password again to confirm Figure 7-38 The TAOS NDMP Configuration menu4. Tap Esc to return to the main menu 5. Select Save changes to save the NDMP user name and password Figure 7-39 The TAOS Configuration menu, select 7 to save changes6. Tap y to confirm changes Figure 7-40 The TAOS Configuration menu7. Tap y to reboot After a reboot the TAOS NDMP agent is ready for use106 Spectra 12000 User Guide Configuring SCSI IDs, Emulation and Dip Switch Settings 8 Configuring the DrivesThis chapter includes Figure 8-1 Shared Library Services screen Configuring SCSI IDs, Emulation and Dip Switch SettingsFigure 8-3 Drive Configuration window Figure 8-2 Partition Configuration windowChapter 8. Configuring the Drives From the Drive Configuration screen you can set emulation and SCSI IDs Figure 8-4 Drive Configuration Presets window800 227-4637 for help 8. Set the switches and tap OK to exit Figure 8-5 Drive switches windowDrives detected by the library Figure 8-6 Drive Configuration screenChecking Resources in Use Deleting a Partition Configuration 9 Using the Spectra 12000 LibraryChecking Inventory Checking Drives Checking Diagnostics Updating Firmware Viewing the F-QIP ConfigurationFigure 9-1 General Status screen Checking Library StatusFigure 9-2 System Setup screen To Enable KeysChecking Robotics To Set IP Addresses Checking InventoryInserting and Ejecting Cartridges Figure 9-3 Inventory screen Insert New MediaEject Media Figure 9-5 Inventory screen 5. Select the slot from Tape Slots eject. Then select a slot in the MoveChecking Drives Figure 9-7 Drive Configuration screenChecking Drive Status Traces Help The Maintenance ToolbarMaintenance Toolbar The Maintenance toolbar icons are Diagnostics Update F/W firmwareFigure 9-9 Firmware Update screen Checking DiagnosticsUpdating Firmware 124 Spectra 12000 User Guide 7. Tap Add Server Accessing Firmware from a Remote ServerAccessing Firmware from an Alternate Location 4. Tap Modify Server ListFigure 9-10 Insert Disk 1 in the LCM disk drive To Upgrade from Floppy Disks Spectra Logic P.NFigure 9-11 Select Reset Picker Reset Picker Parameters10. After the test has completed, restart the library 9. Select Run Test128 Spectra 12000 User Guide Figure 9-12 Diagnostics screen Viewing the F-QIP ConfigurationChecking Resources in Use Figure 9-13 F-QIP configuration3. Select the partition or All Partitions, then tap Resources Figure 9-14 Partition Resources screen132 Spectra 12000 User Guide Deleting a Partition ConfigurationWrite-Protecting and Recording Storing Cartridges Outside the Library 10 Using the DriveThis chapter reviews Bar Code Labels Using AIT Data Cartridges Caring for Data Cartridges Cleaning the AIT Drive HeadsBar Code Labels Figure 10-1 Bar code label on AIT-2 cartridge Using AIT Data CartridgesWrite-Protecting and Recording Figure 10-2 Installing data cartridge into tape slotStoring Cartridges Outside the Library Caring for Data CartridgesFigure 10-3 AIT-2 data cartridges Cleaning the AIT Drive HeadsTo clean the drive heads manually Figure 10-4 The Inventory screenFigure 10-5 The Confirm Move window 7. Tap Drive CleanSpectra 12000 libraries are easy to maintain. This chapter reviews 11 Maintaining the Spectra 12000 LibraryAdding QIPs Troubleshooting the Spectra 12000 Library Purchasing Additional AccessoriesFigure 11-1 The General Status screen Changing the Spectra 12000 Library Air Filters8. Inspect the filter and replace it if necessary Adding Drives Figure 11-2 The Drive Configuration screen2. Tap Drives 7. Use the door key to open the library door Figure 11-3 Adding a drive146 Spectra 12000 User Guide Figure 11-4 The Drive Configuration windowFigure 11-6 The drive switches window Figure 11-5 The Drive Configuration Presets window17. Set the switches and tap OK to exit QIPs, SCSI Adding QIPsFigure 11-7 Spectra 12000 library, rear view Network3. Tighten the two captive screws If an S-QIP turn to Configuring the Spectra 12000 S-QIP on pageIf an E-QIP turn to Configuring the Spectra 12000 E-QIP on page Figure 11-8 Adding a QIPTroubleshooting Library Initialization Troubleshooting the Spectra 12000 LibraryTroubleshooting SCSI Problems Troubleshooting Fibre Channel Device Problems Purchasing Additional Accessories Purchasing CoD Purchasing Custom Bar Code Label SequencesFigure 11-9 The System Setup screen To enable CoD6. Tap Submit Key 156 Spectra 12000 User Guide Fibre Channel Cable Requirements Appendix A. Fibre Channel Cable Requirements158 Spectra 12000 User Guide SCSI Cable Requirements Appendix B. SCSI Cable and Terminator RequirementsSCSI Terminator Requirements Sony AIT Tape Specifications Appendix C. SpecificationsSony AIT-2 Tape Drive Specifications 27 seconds Sony AIT-3 Tape Drive SpecificationsSpectra 12000 Library Power RequirementsAcoustic Noise Limits Operating Environment Limits5.0 peak for 3 ms duration a Shock and Vibration SpecificationsLoad LimitSafety Standards Appendix D. Regulatory and Safety StandardsFCC Statement EU Declaration of Conformity Japan VCCI Class A Statement Taiwan BSMI Statement 170 Spectra 12000 User Guide Opening the TAOS ITP Configuration Control Panel Appendix E. Using the TAOS ITP Control Panel to View Settings1. Click on Start, Settings, then Control Panel Ethernet Installed DevicesPassword Device DiscoveryFigure 11-11 Serial port settings Appendix F. Using the Serial Port Interface174 Spectra 12000 User Guide Figure 11-12 The TAOS Configuration menuPassword Configuration Figure 11-13 The Password Configuration menuAppendix F Figure 11-14 The Fibre Configuration menu Fibre ConfigurationEthernet Configuration Figure 11-15 The Ethernet Configuration menuTAOS ITP Configuration Figure 11-16 The ITP Configuration menu178 Spectra 12000 User Guide Enable Options TAOS NDMP ConfigurationFigure 11-17 The Option Enablement menu Help RebootSave Changes Discard Changes10BaseT Glossary of Terms100BaseT Controller GIG E 184 Spectra 12000 User Guide MbpsMB/sec NDMPSCSI PartitionRGCP S-QIPVirtual Library TAOSWindows Index Page