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HP LaserJet Pro 100 color MFP M175a, 100 color MFP M175nw Clear jams from the output bin, Clear jams from the rear door

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Download 220 pages, 4.4 Mb

Clear jams from the output bin

CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

1.With both hands, grasp the paper, and

carefully pull it free from the product.

Clear jams from the rear door

1. Open the rear door.

152 Chapter 13 Solve problems

ENWW

Contents

Page Page Page Page Conventions used in this guide TIP: CAUTION: WARNING Page Table of contents Page Page Page Page Page Page Page 1 Product basics Page Page Product front view Product back view Serial number and model number location Control panel layout 2 Control panel menus ●Reports ●System Setup ●Service ●Network Setup Reports menu Page Service menu Network Setup menu (network models only) Copy Menu Page Page 3 Software for Windows HP PCL 6 driver description HP UPD PS driver description HP UPD PCL 5 driver description Page Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings Windows XP Programs Uninstall Windows Vista and Windows All Programs Page Page 4 Use the product with Mac Install software for Mac computers connected directly to the product Install software for Mac computers on a wired network Install software for Mac computers on a wireless network Connect the product to a wireless network using WPS Connect the product to a wireless network using a USB cable Connect through a wireless network Remove software from Mac operating systems 2.Open Applications Page Setup dialog box Page Setup Print dialog box Print Setup Default printer driver settings Supported utilities for Mac (network models only) Cancel a print job with Mac Software program: Mac print queue: Delete Change the paper size and type with Mac Create a printing preset Save As Use printing presets standard Print a cover page with Mac Print multiple pages on one sheet of paper with Mac Layout Pages per Sheet Layout Direction Borders 3.Open the Color Options menu or the Color/Quality Options menu Advanced Use the Services menu with Mac Services a.Select the Device Maintenance tab Applications Hewlett-Packard HP Scan Scanner Scan Page 5 Connect the product Printer sharing disclaimer Page Page Configure the IP address Install the software Connect the product to a wireless network using WPS Connect the product to a wireless network using a USB cable Install the software for a wireless product currently on the network Disconnect from the wireless network Reduce interference on a wireless network Advanced wireless setup Page View or change network settings Page 6 Paper and print media Special paper guidelines Page Paper/Quality Size is Type is Page Page Page Page Load the input tray Tray capacity Paper orientation for loading trays 7 Print cartridges and imaging drum Page Print cartridge views Imaging drum views Print when a print cartridge or imaging drum is at estimated end of life Change the Very Low settings from the control panel Replace the print cartridges Page Calibrating Wrong Cartridge in <Color> Slot Replace the imaging drum Page Page Recycle supplies Print-cartridgeand imaging drum storage HP policy on non-HPsupplies HP fraud hotline and Web site Check the print cartridges and imaging drum Inspect the print cartridges and imaging drum for damage Repeating defects Print the supplies status page Interpret the print quality page Interpret control panel messages for print cartridges or the imaging drum Page Page Page 8 Print tasks Page Open the printer driver with Windows Get help for any printing option with Windows Help Use a printing shortcut with Windows Create printing shortcuts Page Select the page size with Windows Select a custom page size with Windows Select the paper type with Windows Manually print on both sides (duplex) with Windows Page Print multiple pages per sheet with Windows Page Pages Per Sheet 5.Select the correct Print Page Borders, Page Order, and Orientation options Select page orientation with Windows Orientation Portrait Landscape Rotated Set color options with Windows Settings Print colored text as black with Windows Print all Text as Black Print on preprinted letterhead or forms with Windows Other Print on special paper, labels, or transparencies Page Print the first or last page on different paper with Windows Use different paper Scale a document to fit page size Effects Print Document On Add a watermark to a document with Windows First Page Only Create a booklet with Windows 4.Click the Print on Both Sides (Manually) check box Booklet Printing 2 Pages Per Sheet 9 Color Change the color theme for a print job 2.Click Properties or Preferences Color Themes Default (sRGB) Vivid Print in Grayscale Manual color options Neutral Grays Halftone Edge Control Page HP EasyColor Page 10 Copy One-touchcopy Multiple copies Copy a multiple-pageoriginal Copy identification cards ID Copy Cancel a copy job Reduce or enlarge a copy Reduce/ Enlarge Collate a copy job Copy Collation Make color or black and white copies Change copy quality Auto Select Mixed Picture Optimize Check the scanner glass for dirt and smudges Print or copy edge-to-edge Set the paper size and type for copying on special paper Paper Restore copy default settings Page Page Page Page 11 Scan Scan by using HP Scan software (Windows) Scan by using other software Scan by using optical character recognition (OCR) software Scanner resolution and color Resolution and color guidelines Color Scan quality 12 Manage and maintain the product Page Page Page Product Update Lock the product Assign a system password (network models only) System Product Security Password Sleep mode Energy Settings Sleep Delay Low power settings Set the low power delay period Archive print Archive Print Off Clean the document feeder pickup rollers and separation pad Clean the paper path from the product control panel 13 Solve problems Page Step 1: Make sure that the product is set up correctly Step 2: Check the cabling or wireless connection (network models only) Step 3: Check the control panel for error messages Step 4: Check the paper Step 5: Check the software Step 6: Test print functionality Step 7: Test copy functionality Step 8: Check the supplies Step 9: Try sending a print job from a computer Page Control panel message types Control panel messages Page Page Page Page Page The product does not pick up paper The product picks up multiple sheets of paper Prevent paper jams Jam locations Clear jams from the document feeder Clear jams from the input tray Clear jams from the output bin Clear jams from the rear door Page Change the paper type setting for Windows Change the paper type setting for Mac Change the color theme for a print job Change the color options Use paper that meets HP specifications Print a cleaning page Calibrate the product to align the colors Calibrate Color Calibrate Now Use the printer driver that best meets your printing needs Page The product does not print The product prints slowly Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled, or other network settings are incorrect Wireless connectivity checklist The product does not print after the wireless configuration completes Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Ping Page The printer driver is not listed in the Print & Fax list The product name does not appear in the product list in the Print & Fax list A print job was not sent to the product that you wanted Software troubleshooting Hardware troubleshooting You are using a generic printer driver when using a USB connection Format For Page A Supplies and accessories Print cartridges Imaging drums Cables and interfaces B Service and support Page Page Page Page Page Page Page Page Page C Specifications Page D Regulatory information Page Protecting the environment Ozone production Power consumption Paper use Plastics United States and Puerto Rico Non-U.S.returns Page Page Page Page Page Laser safety Canadian DOC regulations VCCI statement (Japan) Power cord instructions Power cord statement (Japan) Laser statement for Finland Luokan 1 laserlaite VAROITUS VARNING HUOLTO Substances Table (China) Restriction on Hazardous Substances statement (Turkey) FCC compliance statement—UnitedStates Exposure to radio frequency radiation Australia statement Brazil ANATEL statement Canadian statements Notice for use in France Notice for use in Russia Korean statement Taiwan statement Page Index