Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information:
●Product name (Located on the printer, such as HP Deskjet 1010, HP Deskjet Ink Advantage 1015)
●Product number (located inside the cartridge access door)
●Serial number (located on the back or bottom of the printer)
●Messages that appear when the situation occurs
●Answers to these questions:
◦Has this situation happened before?
◦Can you recreate it?
◦Did you add any new hardware or software to your computer at about the time that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, the printer was moved, etc.)?
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support website: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
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