Maintenance & Service Guide

Presario Series

Models: 1246, 1247, 1277, 1278, and 1279

Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations

Troubleshooting

Diagnostic Error Codes

Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies.

The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.

IMPORTANT: Retest the system after completing each step. When a step resolves the problem, do not

proceed with the remaining steps.

For the removal and replacement of a particular subassembly, see Removal and Replacement Procedures.

Select error codes by number or type:

 

101 through 114

Processor Test

200 through 215

Memory Test

300 through 304

Keyboard Test

401 through 403

Parallel Printer Test

501 through 516

Video Test

600 through 699

Diskette Drive Test

1101

Serial Test

1701 through 1736

Hard Drive Test

2402 through 2480

Video Test

3206

Audio Test

8601 through 8602

TouchPad/Pointing Device interface Test

3301 through 6623

CD Drive Test

Processor Test Error Codes

Error Code

Description

 

Recommended Action

 

 

101-xx

CPU test failed

Replace the processor and retest.

102-xx

Coprocessor or Weitek Error

1.

Run the Configuration and Diagnostics

 

 

Utilities.

 

 

2.

Replace the processor board and retest.

103-xx

DMA page registers test failed.

Replace the system board and retest.

104-xx

Interrupt controller master test failed.

 

 

105-xx

Port 61 error

 

 

106-xx

Keyboard controller self-test failed.

 

 

107-xx

CMOS RAM test failed.

 

 

108-xx

CMOS interrupt test failed.

 

 

109-xx

CMOS clock test failed.

 

 

110-xx

Programmable timer load data test failed.

 

 

113-xx

Protected mode test failed.

 

 

114-01

Speaker test failed.

1.

Check system configuration.

 

 

2.

Verify cable connections to speaker.

 

 

3.

Replace the system board and retest.

200-xx

202-xx

203-xx

204-xx

211-xx

214-xx 215-xx

300-xx

301-xx

302-xx 304-xx

401-xx

402-xx

403-xx

501-xx

502-xx

503-xx

504-xx

505-xx

506-xx

507-xx

508-xx

509-xx

510-xx

511-xx

512-xx

514-xx 516-xx

600-xx

601-xx

602-xx

603-xx

604-xx

605-xx

606-xx

609-xx

610-xx

697-xx

698-xx

699-xx

1101-xx

Memory Test Error Codes

Memory machine ID test failed.

1.

Flash the system ROM and retest.

Memory system ROM checksum failed.

2.

Replace the system board and retest.

 

Write/Read test failed.

1.

Remove the memory module and retest.

Address test failed.

2.

Install a new memory module and retest.

Random pattern test failed.

 

 

Noise test failed.

 

 

Random address test failed.

 

 

Keyboard Test Error Codes

Failed ID Test

1.

Check the keyboard connection.

Failed Selftest/Interface Test

If disconnected, turn off the computer and

connect the keyboard.

Failed Individual Key Test

2.

Replace the keyboard and retest.

 

Failed Keyboard Repeat Test

3.

Replace the system board and retest.

 

Parallel Printer Test Error Codes

Printer failed or not connected

1.

Connect the printer.

 

2.

Check power to the printer.

Failed Port Test

 

 

 

3.

Install the loop-back connector and retest.

Failed Printer Pattern Test

4.

Check port and IRQ configuration.

 

5.

Replace the system board and retest.

Video Test Error Codes (501-xx through 516-xx)

Failed Video Controller Test

1.

Disconnect external monitor and test with

Failed Video Memory Test

internal LCD display.

 

 

Failed Video Attribute Test

2.

Replace the display assembly and retest.

Failed Video Character Set Test

 

 

Failed Video 80 x 25 mode 9 x 14 Character Cell

3.

Replace the system board and retest.

Test

 

 

Failed Video 80 x 25 mode 8 x 8 Character Cell

 

 

Test

 

 

Failed Video 40 x 25 Mode Test

 

 

Failed Video 320 x 200 Mode Color Set 0 Test

 

 

Failed Video 320 x 200 Mode Color Set 1 Test

 

 

Failed Video 640 x 200 Mode Test

 

 

Failed Video Screen Memory Page Test

 

 

Failed Video Gray Scale Test

 

 

Failed Video White Screen Test

 

 

Failed Video Noise Pattern Test

 

 

Diskette Drive Test

 

Failed Diskette ID Drive Types Test

1.

Replace the diskette media and retest.

Failed Diskette Format

2.

Check and/or replace the diskette power

Failed Diskette Read Test

and signal cables and retest.

 

 

Failed Diskette Write/Read/Compare Test

3.

Replace the diskette drive and retest.

Failed Diskette Random Read Test

4.

Replace the system board and retest.

Failed Diskette ID Media

 

 

Failed Diskette Speed Test

 

 

Failed Diskette Reset Controller Test

 

 

Failed Diskette Change Line Test

 

 

Diskette type error

 

 

Diskette drive speed not within limits

 

 

Diskette drive/media ID error

1.

Replace media.

 

2.

Run the Configuration and Diagnostics

 

Utilities.

Serial Test Error Codes

 

Failed Serial Port Test

1.

Check port configuration.

 

2.

Replace the system board and retest.

Hard Drive Test Error Codes

1701-xx

Failed Hard Drive Format Test

1702-xx

Failed Hard Drive Read Test

1703-xx

Failed Hard Drive Write/Read/Compare Test

 

1704-xx

Failed Hard Drive Random Seek Test

1705-xx

Failed Hard Drive Controller Test

1706-xx

Failed Hard Drive Ready Test

1707-xx

Failed Hard Drive Recalibration Test

1708-xx

Failed Hard Drive Format Bad Track Test

 

1709-xx

Failed Hard Drive Reset Controller Test

 

1710-xx

Failed Hard Drive Park Head Test

1715-xx

Failed Hard Drive Head Select Test

1716-xx

Failed Hard Drive Conditional Format Test

 

1717-xx

Failed Hard Drive ECC* Test

1719-xx

Failed Hard Drive Power Mode Test

1724-xx

Failed Network Preparation Test

1736-xx

Failed Drive Monitoring Test

*ECC = Error Correction Code

1.Run the Configuration and Diagnostics Utilities and verify drive type.

2.Verify that all secondary drives have secondary drive capability.

3.Replace the hard drive and retest.

4. Replace the system board and retest.

Video Test Error Codes (2402-xx through 2480-xx)

2402-xx

2403-xx

2404-xx

2405-xx

2406-xx

2408-xx

2409-xx

2410-xx

2411-xx

2412-xx

2414-xx

2416-xx

2418-xx

2419-xx

2421-xx 2422-xx

2423-xx

2424-xx

2425-xx

2431-xx 2432-xx 2448-xx

2451-xx 2456-xx

2458-xx

2468-xx

2477-xx

2478-xx 2480-xx

Failed Video Memory Test

Failed Video Attribute Test

Failed Video Character Set Test

Failed Video 80 x 25 mode 9 x 14 Character Cell

Test

Failed Video 80 x 25 mode 8 x 8 Character Cell Test

Failed Video 320 x 200 Mode Color Set 0 Test

Failed Video 320 x 200 Mode Color Set 1 Test

Failed Video 640 x 200 Mode Test

Failed Video Screen Memory Page Test

Failed Video Gray Scale Test

Failed Video White Screen Test

Failed Video Noise Pattern Screen

Failed ECG/VGC Memory Test

Failed ECG/VGC ROM Checksum Test

Failed ECG/VGC 640 x 200 Graphics Mode Test Failed ECG/VGC 640 x 350 16 Color Set Test Failed ECG/VGC 640 x 350 64 Color Set Test

Failed ECG/VGC Monochrome Text Mode Test

Failed ECG/VGC Monochrome Graphics Mode Test

Failed 640 x 480 Graphics Test

Failed 320 x 200 Graphics (256 Color Mode) Test Failed Advanced VGA Controller Test

Failed 132-Column Advanced VGA Test Failed Advanced VGA 256 Color Test

Advanced VGA BitBLT Test

Advanced VGA DAC Test

Advanced VGA Data Path Test

Advanced VGA BitBLT Test

Advanced VGA LineDraw Test

1.Run the Configuration and Diagnostics Utilities

2.Replace the display assembly and retest.

3.Replace the system board and retest.

1.Run the Configuration and Diagnostics Utilities.

2.Disconnect external monitor and test with internal LCD display.

3.Replace the display assembly and retest.

4.Replace the system board and retest.

Replace the system board and retest.

3206-xx

8601-xx 8602-xx

3301-xx

3305-xx

6600-xx

6605-xx

6608-xx 6623-xx

Audio Test Error Codes

Audio System Internatl Error

Replace the system board and retest.

TouchPad/Pointing Device Interface Test Error Codes

Failed Mouse Test

1.

Replace the TouchPad and retest.

Failed Interface Test

2.

Replace the system board and retest.

CD Drive Test Error Codes

Failed CD Drive Read Test

1.

Replace the CD and retest.

Failed CD Drive Seek Test

2.

Verify that the speakers are connected.

Failed ID Test

3.

Verify that drivers are loaded and properly

installed.

 

Failed Read Test

4.

Replace the CD drive and retest.

 

Failed Controller Test

5.

Replace the system board and retest.

 

Failed Random Read Test

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HP 1278, 1277 manual Diagnostic Error Codes, Processor Test Error Codes

1278, 1277 specifications

The HP 1278 and 1277 are modern printers designed to meet the evolving needs of both home and office environments. These models feature advanced printing technologies that enhance efficiency while delivering high-quality prints.

One of the standout features of the HP 1278 and 1277 is their ability to produce vibrant, sharp images. Both models utilize HP's innovative Inkjet technology, which ensures precise ink placement for stunning photo prints and clear text documents. The printers support various media types, from standard paper to photo paper, catering to a wide range of printing needs.

Connectivity is a crucial aspect of modern printers, and HP has ensured that the 1278 and 1277 excel in this area. Both printers offer wireless printing capabilities, allowing users to print from smartphones, tablets, and laptops without the hassle of tangled cords. They support various connectivity options, including Wi-Fi Direct and mobile printing via the HP Smart app, which enhances user convenience.

Speed is another critical feature of the HP 1278 and 1277. These models are designed to handle high-volume printing tasks efficiently, boasting impressive print speeds that can significantly reduce waiting times for essential documents. The fast output does not come at the expense of quality; users can expect crisp and clear text, along with rich colors in all their prints.

In terms of user-friendliness, both models are equipped with intuitive control panels and clear LCD displays that make navigation easy. They also come with easy-to-install cartridges, enabling quick replacements, minimizing downtime, and maximizing productivity.

The HP 1278 and 1277 models also emphasize sustainability. HP has integrated EcoSmart technology into these printers, which helps reduce energy consumption and waste. Users can take advantage of HP Instant Ink, a subscription service that delivers ink cartridges to their door when supplies run low, promoting a more sustainable approach to printing.

Overall, the HP 1278 and 1277 are versatile printers that blend high performance with user-friendly features. Their combination of advanced technologies, connectivity options, speed, and quality make them ideal choices for anyone looking to enhance their printing experience, whether at home or in a professional setting. These models represent HP's commitment to delivering reliable and efficient printing solutions for diverse user needs.