Maintenance & Service Guide

Presario Series

Models: 1246, 1247, 1277, 1278, and 1279

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Troubleshooting

Compaq Diagnostics

Compaq Diagnostics is installed on the hard drive of the computer. Run the Diagnostics utilities when you want to view or test system information and if you have installed or connected devices. If you run Compaq Diagnostics from a diskette, ensure that it is version 10.11 or later.

The Diagnostics menu includes the following utilities:

Computer Checkup (TEST)

View System Information (INSPECT)

Prepare Computer for a Compaq Service Call (RemotePaq)

If you have a problem you cannot solve, run the Diagnostics utilities before you call for support. Run Computer Checkup and select to save the device list to a file and to print or to save the error log. Run the View System Information (INSPECT) utility and select to print or to save that information. Have the files or the printed information available when you call for support.

Computer Checkup (TEST)

Computer Checkup (TEST) determines whether the various computer components and devices are recognized by the system and are functioning properly. You can display, print, or save the information generated by

Computer Checkup.

Follow these steps to run Computer Checkup:

1.Plug the computer into an external power source. (A low battery condition could interrupt the program.)

2.Turn on the external devices that you want to test. Connect the printer if you want to print a log of error messages.

3.Insert the Compaq Diagnostics diskette in drive A.

4.Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen appears.

5.Press Enter to continue. The Diagnostics menu appears.

6.Select Computer Checkup from the Diagnostics menu. A Test Option menu appears.

7.Select View the Device List from the Test Option menu. A list of the installed Compaq devices appears.

8.If the list of installed devices is correct, select OK. The Test Option menu appears.

NOTE: If the list is incorrect, ensure that any new devices are installed properly.

9.Select one of the following from the Test Option menu:

Quick Check Diagnostics. Runs a quick, general test on each device with a minimal number of prompts.

If errors occur, they display when the testing is complete. You cannot print or save the error messages.

Automatic Diagnostics. Runs unattended, maximum testing of each device with minimal prompts.

You can choose to run the tests for a specified number of times, to stop on errors, or to print or save an error log.

Prompted Diagnostics. Allows maximum control over testing the devices. You can choose attended or unattended testing, decide to stop on errors, or choose to print or save an error log.

10.Follow the instructions on the screen as the devices are tested. When testing is complete,

the Test Option menu appears.

11.Exit the Test Option menu.

12.Exit the Diagnostics menu.

View System Information (INSPECT)

The View System Information (INSPECT) utility provides information about the computer and installed or connected devices. You can display, print, or save the information.

Follow the steps listed below to run View System Information (INSPECT) from the Compaq Diagnostics diskette:

1.Turn on the external devices that you want to test. Connect the printer if you want to print the information.

2.Insert the Compaq Diagnostics diskette in drive A.

3.Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen appears.

4.Press Enter to continue. The Diagnostics menu appears.

5.Select View System Information (INSPECT) from the Diagnostics menu.

6.Select the item you want to view from the following list:

System

Memory

ROM

Audio

Keyboard

Operating system

System ports

System files

System storage

Windows files

Graphics

 

7.Follow the instructions on the screen to cycle through the screens, to return to the list and choose another item, or to print the information.

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HP 1278, 1277 manual Compaq Diagnostics, Computer Checkup Test

1278, 1277 specifications

The HP 1278 and 1277 are modern printers designed to meet the evolving needs of both home and office environments. These models feature advanced printing technologies that enhance efficiency while delivering high-quality prints.

One of the standout features of the HP 1278 and 1277 is their ability to produce vibrant, sharp images. Both models utilize HP's innovative Inkjet technology, which ensures precise ink placement for stunning photo prints and clear text documents. The printers support various media types, from standard paper to photo paper, catering to a wide range of printing needs.

Connectivity is a crucial aspect of modern printers, and HP has ensured that the 1278 and 1277 excel in this area. Both printers offer wireless printing capabilities, allowing users to print from smartphones, tablets, and laptops without the hassle of tangled cords. They support various connectivity options, including Wi-Fi Direct and mobile printing via the HP Smart app, which enhances user convenience.

Speed is another critical feature of the HP 1278 and 1277. These models are designed to handle high-volume printing tasks efficiently, boasting impressive print speeds that can significantly reduce waiting times for essential documents. The fast output does not come at the expense of quality; users can expect crisp and clear text, along with rich colors in all their prints.

In terms of user-friendliness, both models are equipped with intuitive control panels and clear LCD displays that make navigation easy. They also come with easy-to-install cartridges, enabling quick replacements, minimizing downtime, and maximizing productivity.

The HP 1278 and 1277 models also emphasize sustainability. HP has integrated EcoSmart technology into these printers, which helps reduce energy consumption and waste. Users can take advantage of HP Instant Ink, a subscription service that delivers ink cartridges to their door when supplies run low, promoting a more sustainable approach to printing.

Overall, the HP 1278 and 1277 are versatile printers that blend high performance with user-friendly features. Their combination of advanced technologies, connectivity options, speed, and quality make them ideal choices for anyone looking to enhance their printing experience, whether at home or in a professional setting. These models represent HP's commitment to delivering reliable and efficient printing solutions for diverse user needs.