Troubleshooting
Problem |
| Solution |
|
| |
|
|
| |||
The video is jerky | Many factors affect video quality, including lighting, PC processor speed and | ||||
|
| memory, and Internet connection speed. If the video is jerky, you need to | |||
|
| choose a lower resolution setting. |
| ||
| 1 |
| icon on the Windows | ||
|
|
| desktop. |
|
|
| 2 | Click Capture | . |
| |
| 3 | Click the resolution list below the icons in the | |||
|
|
| a lower resolution setting. |
| |
There are lines interfering with | Click the Button Manager | icon in the Windows System Tray and select | |
the image | |||
the appropriate setting for your location: 60Hz or 50Hz. The interfering lines | |||
| |||
should disappear.
I don’t want to use ArcSoft
Open your IM application and use the preference settings to select a different video device. See the documentation for your IM application for details.
My webcam isn’t connected to my IM application
Open the Start menu and then click All Programs > ArcSoft WebCam Companion 3 > Launch Utility. If you have multiple IM applications and you already set up all of your IM applications, select a different video device in your IM application. See your IM documentation for details.
The webcam buttons are not working properly
Look in the Windows System Tray for the HP Button Manager 
icon. If you don’t see the HP Button Manager icon, then open My Computer (Windows XP) or Computer (Windows Vista or Windows 7), navigate to the Program Files\HP\Button Manager folder, and
On Windows XP computers, check to see if the USB Video Device application and ArcSoft WebCam Companion are both running. If so,
close both of these applications, and then press the Snapshot 
button. To avoid this problem in the future, do not click the USB Video Device icon in My Computer. Instead, use the ArcSoft applications that came with your webcam.
HP Webcam 2100 User’s Guide 11
