Troubleshooting

Problem

Solution

 

 

 

 

The video is jerky

Many factors affect video quality, including lighting, PC processor speed and

 

memory, and Internet connection speed. If the video is jerky, you need to

 

choose a lower resolution setting.

 

 

1

Double-click the WebCam Companion 3

icon on the Windows

 

 

desktop.

 

 

 

2

Click Capture

.

 

 

3

Click the resolution list below the icons in the upper-right corner, and select

 

 

a lower resolution setting.

 

There are lines interfering with

Click the Button Manager

icon in the Windows System Tray and select

the image

the appropriate setting for your location: 60Hz or 50Hz. The interfering lines

 

should disappear.

I don’t want to use ArcSoft Magic-i Visual Effects with my IM application

Open your IM application and use the preference settings to select a different video device. See the documentation for your IM application for details.

My webcam isn’t connected to my IM application

Open the Start menu and then click All Programs > ArcSoft WebCam Companion 3 > Launch Utility. If you have multiple IM applications and you already set up all of your IM applications, select a different video device in your IM application. See your IM documentation for details.

The webcam buttons are not working properly

￿Look in the Windows System Tray for the HP Button Manager icon. If you don’t see the HP Button Manager icon, then open My Computer (Windows XP) or Computer (Windows Vista or Windows 7), navigate to the Program Files\HP\Button Manager folder, and double-click the BM.EXE file to restart it.

￿On Windows XP computers, check to see if the USB Video Device application and ArcSoft WebCam Companion are both running. If so,

close both of these applications, and then press the Snapshot button. To avoid this problem in the future, do not click the USB Video Device icon in My Computer. Instead, use the ArcSoft applications that came with your webcam.

HP Webcam 2100 User’s Guide 11