HP 2200LA, 2201AP, 2201US, 2201XX, 2202XX, 2203AL, 2203AP, 2203AS, 2203US, 2204AL, 2204AS, 2204US, 2206AP, 2208AP, 2208AS, 2210AP, 2210US, 2211AP, 2212AP, 2213AP, 2214AP, 2216AP, 2217AP, 2218AP, 2218RS, 2219AP, 2221AP, 2222AP, 2223US, 2224AP, 2225AP, 2226CL, 2227US, 2228AP, 2230AP, 2231AP, 2231US, 2232AP, 2232US, 2233AP, 2235AP, 2236AP, 2236CL, 2239AP, 2242AP, 2243AP, 2244AP, 2245AP, 2246AP, 2247AP, 2248AP, 2249AP, 2250AP, 2251AP, 2253AP, 2254AP, 2255AP, 2256AP, 2257AP, 2258AP, 2259AP, 2260AP, 2261AP, 2262AP, 2264AP, 2265AP, 2267AP, 2268AP, 2270AP, 2271AP, 2200 Troubleshooting, Troubleshooting Your Notebook

Troubleshooting

Troubleshooting Your Notebook

This chapter contains solutions to many types of problems you might have with your notebook. Try the solutions one at a time, in the order in which they are presented.

Here are some other sources of information for troubleshooting:

■For a more complete list of troubleshooting suggestions, see the “Troubleshooting” chapter in the Reference Guide on the Documentation CD included with your notebook.

■Use the Windows troubleshooters. Select Start > Help and Support.

■Select the question mark One-Touch key located at the top of the keyboard.

■See the Microsoft Windows manual shipped with the notebook.

■Refer to the Worldwide Telephone Numbers booklet to contact customer service for help and support.

Startup Guide

4–1

Contents

Startup Guide Page Contents 1 Getting Started with Your Notebook 2 Basic Operation 3 Battery Packs and Power Management 4 Troubleshooting Index Getting Started with Your Notebook Important Safety Information Identifying Parts of the Notebook Front Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Page Setting Up Your Notebook Step 1: Insert the Battery Pack Step 2: Connect AC Power Step 3: Connect a Phone Line Step 4: Turn On the Notebook Step 5: Set Up Windows Using the Documentation CD Basic Operation Operating Your Notebook Default Power Settings To Reset the Notebook To Change the Boot Device To Use the TouchPad To Use the Tap to Click Function of the TouchPad To Use the Function Hot Keys Using CDs or DVDs To Play DVD Movies To Write to DVD Media (Select Models Only) To Connect a TV to Your Notebook (Select Models Only) Battery Packs and Power Management Using Battery Power To Check Battery Status To Respond to a Low-BatteryWarning To Recharge the Battery Pack To Get the Most from Your Battery Packs Page Disposing of a Used Battery Pack Troubleshooting Troubleshooting Your Notebook Display Problems If the Notebook Is On, But the Screen Is Blank If the Screen Is Difficult to Read If an External Display Does Not Work Hard Drive Problems If the Notebook Hard Drive Does Not Spin If Files Are Corrupted Keyboard and Pointing Device Problems If the Pointer Is Difficult to Control Performance Problems If the Notebook Stops Responding Power and Battery Pack Problems If the Notebook Turns Off Immediately After It Turns On If the Notebook Keeps Beeping If the Battery Pack Does Not Charge Startup Problems If the Notebook Does Not Respond When You Turn It On If the Notebook Will Not Boot from Battery Power Configuring Your Notebook To Run the BIOS Setup Utility Main Menu Setting Description Default Updating Software and Drivers from the Web Using System Recovery Features Safeguarding Your Data Operating System (OS) CD Repair OS CD Reinstall Reinstalling Drivers Restoring Software Applications Index