| Call Center: | Repair Center: | Repair Center: |
Symptom | Suggestions | Likely Causes | Comments |
Notebook pauses or | May be normal Windows | CPU module. | If notebook slows after period |
runs sluggishly. | behavior (background | Motherboard. | of continuous activity, check |
| processing can affect |
| heat |
| response time). |
| symptom. |
| Certain operations (such as |
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| virus scanning or file |
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| browsers) can affect |
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| performance. |
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| Press Ctrl+Alt+Del to see |
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| if an application is not |
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| responding. |
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| Restart notebook. |
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| If hard disk has spun down to |
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| conserve power, it can take |
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| several seconds to spin up |
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| (you can hear this). Use |
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| Control Panel to modify hard |
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| disk power settings. |
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| Check for |
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| previous symptom. |
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| If notebook’s hard drive |
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| frequently runs (as indicated |
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| by hard drive light on front of |
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| notebook) while notebook |
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| appears to be paused or |
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| running slowly, consider |
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| installing additional SDRAM. |
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| Make sure hard drive has |
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| adequate free space. Delete |
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| temporary and unneeded |
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| files. |
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Notebook still on but | Press Ctrl+Alt+Del and |
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stops responding. | end any application not |
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| responding. |
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| Reset notebook (see |
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| page |
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Accessories |
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Port replicator | Check notebook’s power | Port replicator. | Port replicator is not |
problems. | supply. | Motherboard. | repairable, and must be |
| Check settings in BIOS |
| exchanged. |
| Setup. |
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Service Manual | Troubleshooting and Diagnostics |