HP 3310, 3310xi Off, Solution, All Rings, Auto Answer, Answer Ring Pattern, The HP All-in-Onecannot receive faxes, but can send faxes

1 Telephone wall jack

2Phone cord supplied in the box with your HP All-in-One

3Telephone

●If you are sending a fax manually from your phone that is connected directly to the HP All-in-One, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the control panel of the HP All-in-One.

The HP All-in-One cannot receive faxes, but can send faxes

Solution

●If you are not using a distinctive ring service, check to make sure that the Answer Ring Pattern feature on your HP All-in-One is set to All Rings. For information, see Change the answer ring pattern (distinctive ringing).

●If Auto Answer is set to Off, you will need to manually receive faxes; otherwise, your HP All-in-One will not receive the fax. For information on receiving faxes manually, see Receive a fax manually.

●If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up your HP All-in-One when you have a voice mail service, see Fax setup. For information on receiving faxes manually, see Receive a fax manually.

●If you have a computer modem on the same phone line with your HP All-in- One, check to make sure that the computer modem software is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the HP All-in-One from receiving fax calls.

Troubleshooting

User Guide 171