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HP 3310, 3310xi Retry, Solution, Send a Fax, Scan Picture, HP Image Zone, Scan Document, HP Solution Center, HP Image Zone Express, HP Image Zone Express

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Troubleshooting

Chapter 14

You can also try installing HP Image Zone Express instead. HP Image Zone Express provides less functionality than the HP Image Zone software, but it requires less space and memory on your computer.

For more information about installing the HP Image Zone Express software, see the Setup Guide that came with your HP All-in-One.

A red X appears on the USB connect prompt

Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

Do the following:

1.Verify that the control panel faceplate is firmly attached, unplug the HP All-in- One power cord, and then plug it in again.

2.Verify that the USB and power cables are plugged in.

3.Click Retry to retry the plug and play setup. If this does not work, continue to the next step.

4.Verify that the USB cable is set up properly as follows:

–Unplug the USB cable and plug it in again.

–Do not attach the USB cable to a keyboard or non-powered hub.

–Verify that the USB cable is 3 meters or less in length.

–If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

5.Continue with the installation and restart the computer when prompted.

6.If you are using a Windows computer, open the HP Solution Center and check for the essential icons (Scan Picture, Scan Document, and Send a Fax). If the essential icons do not appear, remove the software and then reinstall it. For more information, see Uninstall and reinstall the software.

I received a message that an unknown error has occurred

Solution Try to continue with the installation. If that doesn’t work, stop and then restart the installation, and follow the directions on the screen. If an error

160	HP Photosmart 3300 All-in-One series

Contents

Page User Guide Notice Safety information Contents Use the copy features Print from your computer Use the scan features Use the fax features Order supplies Page Page 1 HP All-in-Oneoverview The HP All-in-Oneat a glance The HP Photosmart 3300 All-in-Oneseries parts 3Output tray 4Paper-widthguide for the main tray Control panel Control panel lever 7Paper-lengthguide for the main tray Control panel overview HP Photosmart 3300 All-in-Oneseries control panel features Color graphics display Keypad Reverse Play/Pause Fast Forward Color graphics display icons Color graphics display sleep mode Menu overview Photo Menu Video Menu Film Menu Proof Sheet Menu Copy Menu Scan To menu Scan Menu HP Instant Share Menu Fax Menu Setup Menu Select Function Menu Text and symbols Enter text using the visual keyboard Enter text using the keypad on the control panel Use the HP Image Zone software To open the HP Image Zone software on a Mac 2 Find more information Sources of information Find more information Windows Get step-by-step instructions Use the onscreen Help Use the Help on a Windows computer Contents, Index, and Search tabs Contents Search ●Contents 3100, 3200, 3300 series Help Topics Found ●Search List Topics Title Location Use the Help on a Mac To access the HP Image Zone Help on a Mac Navigation panes 3100, 3200, 3300 series Help HP Image Zone Help HP Image Zone Help Center Topic Relevance Relevance Finish setting up your HP All-in One Set your preferences Set your language and country/region Set the date and time Adjust the volume Connection information Supported connection types Connect using a USB cable Connect using Ethernet Connect using wireless Connect using Bluetooth® Microsoft stack Widcomm stack To install and print using the Microsoft stack (Windows) Directly to the computer Connection Type Use printer sharing (Windows) Use printer sharing (Mac) Use Webscan Fax setup Set up the HP All-in-Onefor faxing Countries/regions with a parallel-typephone system Choose the right fax setup for your home or office Page Select your fax setup case Other equipment Recommended fax fax line phone systems Page Case A: Separate fax line (no voice calls received) Back view of the HP All-in-One To set up your HP All-in-Onewith a separate fax line Auto Answer Rings to Answer Case B: Set up your HP All-in-Onewith DSL To set up your HP All-in-Onewith DSL Case C: Set up your HP All-in-Onewith a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line To set up your HP All-in-Onewith a distinctive ring service Answer Ring Pattern Case E: Shared voice/fax line To set up your HP All-in-Onewith a shared voice/fax line automatically Case F: Shared voice/fax line with voice mail To set up your HP All-in-Onewith voice mail Case G: Fax line shared with computer modem (no voice calls received) To set up your HP All-in-Onewith a computer modem Case H: Shared voice/fax line with computer modem Example of a parallel splitter To set up your HP All-in-Oneto a computer with two phone ports automatically Case I: Shared voice/fax line with answering machine To set up your HP All-in-Onewith a shared voice/fax line with answering machine Case J: Shared voice/fax line with computer modem and answering machine Page Case K: Shared voice/fax line with computer modem and voice mail Page Change settings on the HP All-in-Oneto receive faxes Change the answer ring pattern (distinctive ringing) All Rings To change the answer ring pattern from the control panel Advanced Fax Setup Set the number of rings before answering Test your fax setup Set the fax header Set up speed dialing Speed Dial Setup Individual Speed Dial Create group speed dials Group Speed Dial Done Selecting 4 Connect to a network Wireless infrastructure network setup What you need for a wireless infrastructure network Connect to a wireless infrastructure network Wireless Setup Wizard Enter a New Network Name (SSID) exact To connect the HP All-in-Onewith Secure EzSetup Wireless ad hoc network setup Prepare a Windows XP computer Page Prepare a Mac OS Create a network profile for other operating systems Connect to a wireless ad hoc network Wired network setup What you need for a wired network Connect your HP All-in-Oneto the network Install the software for a network connection To install the Windows HP All-in-Onesoftware To install the Mac HP All-in-Onesoftware Connect to additional computers on a network Change the HP All-in-Onefrom a USB connection to a network connection Manage your network settings Change basic network settings from the control panel View and print network settings Display Summary Display Wireless Summary View Network Settings Restore network defaults Change advanced network settings from the control panel settings Use the Embedded Web Server Network configuration page definitions General network settings Parameter Ready Offline Wired Wired (802.3) network settings AutoIP DHCP Manual Not Specified IP Address 10TX-Full 10TX-Half 100TX-Full 100TX-Half Page Connected Disconnected Disabled Not applicable Infrastructure (number) Not Applicable Open System Shared Key WPA-PSK 64-bit 128-bit WPA-AES WPA-TKIP (MAC address) Network troubleshooting Wireless Setup Wizard troubleshooting Error message: Cannot connect to network SecureEZ Setup or Windows Connect Now setup errors Network software installation troubleshooting Printer Not Found To check your network connection Page 5 Load originals and load paper Load documents, photos, slides, and negatives Load an original Load an original in the Slide and Negative Film holder To load 35 mm negatives To load 35 mm slides Replace the Slide and Negative Film holder and the lid backing Load an oversized original Choose papers for printing and copying Recommended papers for printing and copying Papers to avoid Select an input tray Load paper Load full-sizepaper Load 10 x 15 cm (4 x 6 inch) photo paper Load postcards, Hagaki cards, or HP Panorama photo paper Load envelopes Load other types of paper Avoid paper jams Page 6 Use the photo and video features Insert a memory card Connect a digital camera Connect a storage device View photos and videos View photos and videos using the HP All-in-One View photos using your computer Select photos and videos Select individual photos and videos Select all photos and videos Select a range of photos and videos Select a single video frame Deselect photos and videos Edit photos Print photos and videos from the control panel Use the Easy Print Wizard Print selected photos and videos Print a cropped photo Print photos using a proof sheet Print Proof Sheet Select Photos –1. All –2. Last –3. Custom Range Set photo print options Save photos to your computer Share photos with friends and relatives Page Share your images with family and friends Send images to others Receive images from others View images before printing them Print photos without viewing them first Forward a received image collection Save received images to a memory card or storage device Print to your HP All-in-Onefrom a remote location Configure HP Instant Share Display Device Receive Options Private Default Print Size Receive 8 Use the copy features Make a copy Change the copy settings Preview your copy job Make a borderless copy of a photo Crop an original Stop copying 9 Print from your computer Print from a software application Change the print settings Windows users Mac users Stop a print job To stop a print job from the computer (Mac users) Applications:Utilities Show Jobs Delete 10 Use the scan features Scan an image Scan an original to a computer Scan an original to a memory card or storage device Scan slides or negative film Stop scanning Share a scanned image with friends and relatives Send as an e-mailattachment Send using HP Instant Share Print a scanned image Edit a scanned image Edit a scanned photo or graphic Edit a scanned document 11 Use the fax features Send a fax Send a basic fax Send a fax manually from a phone Send a fax using monitor dialing Receive a fax Receive a fax manually Set up backup fax reception Reprint received faxes from memory Print reports Print fax confirmation reports Print fax error reports Stop faxing 12 Order supplies Order paper, transparency film, or other media Order ink cartridges Order accessories Order other supplies 13 Maintain your HP All-in-One Clean the HP All-in-One Clean the glass Clean the lid backing Clean the exterior Check the estimated ink levels Print a self-testreport Work with ink cartridges Replace the ink cartridges Page Align the printer Clean the print head Clean the ink cartridge contacts Self-maintenancesounds 14 Troubleshooting information View the Readme file Setup troubleshooting Hardware setup troubleshooting Page Page Solution The HP All-in-Onedoes not print Page Software installation troubleshooting A red X appears on the USB connect prompt Retry I received a message that an unknown error has occurred Some of the buttons are missing in the HP Solution Center (Windows) The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) does not start To start the Fax Setup Wizard (Windows) To start the Fax Setup Utility (Mac) The registration screen does not appear (Windows) Page 6.Select Reinstall To uninstall from a Mac computer 2.Double-clickthe Applications: HP All-in-OneSoftware folder Installer Fax setup troubleshooting The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed Dial Tone Detection Test Dial Tone Detection The "Fax Line Condition" test failed Fax Line Condition Test Fax Line Condition The color graphics display always shows Phone Off Hook The HP All-in-Oneis having problems sending and receiving faxes Error Correction Mode The HP All-in-Oneis having problems sending a manual fax The HP All-in-Onecannot receive faxes, but can send faxes Page The HP All-in-Onecannot send faxes, but can receive faxes Fax tones are recorded on my answering machine The phone cord that came with my HP All-in-Oneis not long enough Operational troubleshooting Paper troubleshooting Ink cartridge troubleshooting Device update Device update (Windows) Device update (Mac) Page 15 HP warranty and support Warranty HP warranty and support Warranty information Before you call HP customer support Access your serial number and service ID Get support and other information from the Internet Call in North America during warranty Call elsewhere in the world Page HP Quick Exchange Service (Japan) Prepare your HP All-in-Onefor shipment Remove the control panel faceplate Page Pack your HP All-in-One Page 16 Technical information System requirements Paper specifications Paper sizes Type Size Weight Print specifications Copy specifications Fax specifications Memory card specifications Scan specifications Physical specifications Power specifications Environmental specifications Additional specifications Environmental product stewardship program Energy consumption Paper use Plastics Material safety data sheets Recycling program Regulatory notices FCC statement Exposure to radio frequency radiation Notice to users in Japan Regulatory notices for wireless products Declaration of conformity (European Economic Area) HP Photosmart 3300 All-in-Oneseries declaration of conformity Page Index