HP 3670, 3690 manual Accessibility website Hp scanjet website, Support process

5 product support

This section contains support information including phone numbers and website information.

For regulatory information, see the regulatory_supplement.htm file on the CD that comes with the scanner.

accessibility website

Customers with disabilities can get help by visiting www.hp.com/hpinfo/ community/accessibility/prodserv/.

hp scanjet website

Visit www.scanjet.hp.com to:

•learn tips for scanning more effectively and creatively

•access HP Scanjet driver updates and software

•register your product

•subscribe to newsletters, driver and software updates, and support alerts

support process

The HP support process works most effectively if you perform the following steps in the order specified:

1Review the electronic help for the software and scanner, including the troubleshooting section.

2Access the HP Customer Care Center website for support. If you have access to the Internet, you can obtain a wide range of information about your scanner. Visit the HP website for product help, drivers, and software updates at www.hp.com/support. Customer Care is available in the following languages: Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish, Finnish, and Norwegian support information is available in English only.)

3Access HP e-support. If you have access to the Internet, connect with HP via e-mail by going to www.hp.com/support. You will receive a personal reply from an HP Customer Care technician. E-mail support is available in the languages listed at that website.

4Contact your local HP dealer. If your scanner has a hardware failure, take it to your local HP dealer for a solution. Service is free during your scanner’s limited warranty period. After the warranty period, the dealer will quote a service charge.

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