HP 3670, 3690 manual Scanner initialization problems, Check the cables, Action, Reset the scanner

Models: 3670 3690

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how to use the scanner

check the cables

 

 

 

 

 

Cable type

Action

 

 

 

 

 

Power

Ensure that the power cable is securely connected between the

 

cable

 

scanner and a live electrical outlet or surge protector.

 

 

If the power cable is connected to a surge protector, ensure that

 

 

 

the surge protector is plugged into an outlet and turned on.

 

 

Disconnect the power cable from the scanner and turn off the

 

 

 

computer. After 30 seconds, reconnect the power cable to the

 

 

 

scanner and then turn on the computer, in that order.

 

 

 

 

 

USB cable

Make sure you use the USB cable that was included with the

 

 

 

scanner. Another USB cable might not be compatible with the

 

 

 

scanner.

 

 

Ensure that the USB cable is securely connected between the

 

 

 

scanner and the computer.

 

 

For additional USB troubleshooting information, see www.hp.com/

 

 

support, select your country/region, and then use the search tool

 

 

to find USB troubleshooting topics.

Note: On a Macintosh computer, use the Apple System Profiler to ensure that the scanner is connected to the computer correctly.

scanner initialization problems

reset the scanner

If you receive an error message similar to “Scanner initialization failed” or “Scanner not found” when trying to use the scanner:

1Close the error message dialog box and close the application that was open when you received the error message.

2Disconnect the USB cable from the scanner and then reconnect it. (Try to do a scan to see if the scanner is working now. If not, proceed with the next step.)

3Shut down your computer and turn it off.

4Unplug the scanner from the power source.

5Disconnect the USB cable from the scanner and the computer.

6Reconnect the power cable to an electrical outlet or surge protector.

7Check the USB cable for any visible, external damage.

8Firmly reconnect the USB cable directly to the scanner. Remove any USB hub, if present.

9Firmly reconnect the USB cable to the computer using another USB port, if possible. The cable must be inserted completely into the computer’s USB port.

Note: It is important that the scanner and computer be turned off for at least 60 seconds before being restarted.

10Restart the computer.

user’s manual

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HP 3670, 3690 manual Scanner initialization problems, Check the cables, Action, Reset the scanner

3670, 3690 specifications

The HP 3690 and HP 3670 models are multifunctional printers designed to cater to both home and office needs, offering high-quality printing, scanning, and copying capabilities. These devices embody HP's commitment to technological innovation, efficiency, and user-friendly operation.

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The scanning and copying functions are also top-notch, featuring flatbed scanners that provide clear and accurate reproductions of documents and images. The devices include automatic document feeders (ADF), allowing users to scan or copy multiple pages with ease, thus boosting productivity.

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Energy efficiency is another critical characteristic of these models. With HP's commitment to sustainability, both printers meet ENERGY STAR qualifications, helping users reduce their ecological footprint without compromising on performance.

Overall, the HP 3690 and 3670 are prime examples of multifunction printers that combine functionality, quality, and modern technology, making them ideal for a wide range of users, from busy professionals to families. Whether it is for printing, scanning, or copying, these devices deliver reliable performance, ensuring that users can accomplish their tasks effectively and efficiently.