HP 40 SCSI manual HP Care Pack Services Availability Services, Product Numbers

QuickSpecs

HP StorageWorks DAT Drives

Service and Support, HP Care Pack, and Warranty Information

	HP Care Pack Services		1 yr	3 yr	4 yr	5 yr
	Availability Services
	HP Next Day Hardware Support		E/C	E/C	C	C
	HP 4 Hr, 9x5 Hardware Support		E/C	E/C	C	C
	HP 4 Hr, 13x5 Hardware Support		E/C	E/C	C	C
	HP 4 Hr, 24x7 Hardware Support		E/C	E/C	C	C
	HP 6 HR Call-to-Repair Hardware Support		E/C	E/C	C	C
	HP Software Support		E/C	E/C	C	C
	HP Software Support 24x7		E/C	E/C	C	C
	HP Support Plus		E/C	E/C	C	C
	HP Support Plus 24		E/C	E/C	E/C	E/C
	HP Proactive Essentials 9x5, 10 Software		NA	NA	NA	NA
	Incidents
	HP Proactive Essentials 9x5, 25 Software		NA	NA	NA	NA
	Incidents
	HP Proactive Essentials 9x5 Unlimited		NA	NA	NA	NA
	HP Proactive Essentials 24x7, 25 Software		NA	NA	NA	NA
	Incidents
	HP Proactive Essentials 24x7, 50 Software		NA	NA	NA	NA
	Incidents
	HP Proactive Essentials 24x7 Unlimited		NA	NA	NA	NA
	HP Proactive 24 Service*		E/C	E/C	NA	NA
	HP Critical Service*		E/C	E/C	NA	NA
	*NOTE: Both Proactive 24 & Critical Service only relate to 'reactive elements'. 'Proactive elements' are
	available on time & materials basis. (SW is supported separately per package).
HP Care Pack Service	Enterprise & Commercial Purchased Care Packs
Product Numbers	('A' stands for physical Care Pack, 'E' for electronic Care Pack)
	For DAT 40 USB, DAT 40 SCSI, DAT 72 USB and DAT 72 SCSI
	Product Number	Product Description
	U2090A/E	Tape Installation Hardware Installation Only
	H3155A/E	Hardware, "3-year", "Next Business Day", "9x5", "on-site"*
	H4616A/E	Hardware, "3-year", "4-hour", "13x5", "on-site"
	U2068A/E	Hardware, "3-year", "4-hour", "24x7", "on-site"
	U6358A/E	Hardware, "3-year", "6hr Call-to-Repair", "24x7", "on-site"
	U9338A/E	Hardware, "4-year", "4-hour", "13x5", "on-site"
	U9339A/E	Hardware, "4-year", "4-hour", "24x7", "on-site"
	U9340A/E	Hardware, "5-year", "4-hour", "13x5", "on-site"
	U9341A/E	Hardware, "5-year", "4-hour", "24x7", "on-site"
	UA450PE	Hardware, "1-year", "Next Business Day", "9x5", "on-site", "Post Warranty"
	UA451PE	Hardware, "1-year", "4-hour", "13x5", "on-site", "Post Warranty"
	UA452PE	Hardware, "1-year", "4-hour", "24x7", "on-site", "Post Warranty"
	UA453PE	Hardware, "1-year", "6hr Call-to-Repair", "24x7", "on-site", Post Warranty"

DA - 11883 Worldwide — Version 15 — March 20, 2006 Page 15