QuickSpecs

HP StorageWorks DAT Drives

Service and Support, HP Care Pack, and Warranty Information

 

 

HP Care Pack Services

1 yr

 

3 yr

 

4 yr

5 yr

 

 

 

Availability Services

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Next Day Hardware Support

E/C

 

E/C

 

C

C

 

 

 

HP 4 Hr, 9x5 Hardware Support

E/C

 

E/C

 

C

C

 

 

 

HP 4 Hr, 13x5 Hardware Support

E/C

 

E/C

 

C

C

 

 

 

HP 4 Hr, 24x7 Hardware Support

E/C

 

E/C

 

C

C

 

 

 

HP 6 HR Call-to-Repair Hardware Support

E/C

 

E/C

 

C

C

 

 

 

HP Software Support

 

E/C

 

E/C

 

C

C

 

 

 

HP Software Support 24x7

 

E/C

 

E/C

 

C

C

 

 

 

HP Support Plus

 

E/C

 

E/C

 

C

C

 

 

 

HP Support Plus 24

 

E/C

 

E/C

 

E/C

E/C

 

 

 

HP Proactive Essentials 9x5, 10 Software

NA

 

NA

 

NA

NA

 

 

 

Incidents

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Proactive Essentials 9x5, 25 Software

NA

 

NA

 

NA

NA

 

 

 

Incidents

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Proactive Essentials 9x5 Unlimited

NA

 

NA

 

NA

NA

 

 

 

HP Proactive Essentials 24x7, 25 Software

NA

 

NA

 

NA

NA

 

 

 

Incidents

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Proactive Essentials 24x7, 50 Software

NA

 

NA

 

NA

NA

 

 

 

Incidents

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Proactive Essentials 24x7 Unlimited

NA

 

NA

 

NA

NA

 

 

 

HP Proactive 24 Service*

 

E/C

 

E/C

 

NA

NA

 

 

 

HP Critical Service*

 

E/C

 

E/C

 

NA

NA

 

 

 

*NOTE: Both Proactive 24 & Critical Service only relate to 'reactive elements'. 'Proactive elements' are

 

 

 

available on time & materials basis. (SW is supported separately per package).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Care Pack Service

Enterprise & Commercial Purchased Care Packs

 

 

 

 

 

 

 

Product Numbers

('A' stands for physical Care Pack, 'E' for electronic Care Pack)

 

 

 

 

 

 

 

For DAT 40 USB, DAT 40 SCSI, DAT 72 USB and DAT 72 SCSI

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Product Number

Product Description

 

 

 

 

 

 

 

 

 

U2090A/E

Tape Installation Hardware Installation Only

 

 

 

 

 

H3155A/E

Hardware, "3-year", "Next Business Day", "9x5", "on-site"*

 

 

 

 

H4616A/E

Hardware, "3-year", "4-hour", "13x5", "on-site"

 

 

 

 

 

U2068A/E

Hardware, "3-year", "4-hour", "24x7", "on-site"

 

 

 

 

 

U6358A/E

Hardware, "3-year", "6hr Call-to-Repair", "24x7", "on-site"

 

 

 

 

U9338A/E

Hardware, "4-year", "4-hour", "13x5", "on-site"

 

 

 

 

 

U9339A/E

Hardware, "4-year", "4-hour", "24x7", "on-site"

 

 

 

 

 

U9340A/E

Hardware, "5-year", "4-hour", "13x5", "on-site"

 

 

 

 

 

U9341A/E

Hardware, "5-year", "4-hour", "24x7", "on-site"

 

 

 

 

 

UA450PE

Hardware, "1-year", "Next Business Day", "9x5", "on-site", "Post Warranty"

 

 

 

UA451PE

Hardware, "1-year", "4-hour", "13x5", "on-site", "Post Warranty"

 

 

 

 

UA452PE

Hardware, "1-year", "4-hour", "24x7", "on-site", "Post Warranty"

 

 

 

 

UA453PE

Hardware, "1-year", "6hr Call-to-Repair", "24x7", "on-site", Post Warranty"

 

 

 

 

 

 

 

 

 

 

 

 

DA - 11883 Worldwide — Version 15 — March 20, 2006

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HP 40 SCSI manual HP Care Pack Services Availability Services, Product Numbers
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