HP 40 SCSI manual ESupport, Support Portal

QuickSpecs

HP StorageWorks DAT Drives

Service and Support, HP Care Pack, and Warranty Information

For DAT 24 USB only
Product Number	Product Description	DAT24 USB	DAT24 USB
		Band
HA113A1	Tape Installation Hardware Installation	N/A	596
	Only
HA101A3	Hardware, "3-year", "next-day", "13x5",	80B	N/A
	"on-site"
HA103A3	Hardware, "3-year", "4-hour", "13x5",	80B	N/A
	"on-site"
HA104A3	Hardware, "3-year", "4-hour", "24x7",	80B	N/A
	"on-site"
HA105A3	Hardware, "3-year", "6hr Call-to-	80B	N/A
	Repair", "24x7", "on-site"*
HA106A3	SW, "3-year", "Phone-in", "9x5"	N/A	N/A
HA107A3	SW, "3-year", "Phone-in", "24x7"	N/A	N/A
HA109A3	Hardware Only, Support Plus, "3-year",	80B	N/A
	"13x5"
HA110A3	Hardware Only, Support Plus 24, "3-	80B	N/A
	year", "24x7"
HA111A3	Hardware Only, Proactive 24, "3-year",	80B	N/A
	"24x7"*
HA112A3	Hardware Only, Critical Service, "3-	80B	N/A
	year", "24x7"*

	NOTE:
	*Both Proactive 24 & Critical Service only relate to 'reactive elements', 'proactive elements' are available
	on time & materials basis. (SW is supported separately per package).
	The Care Pack information quoted above relates to 3 year offerings only, 1yr / 4yr & 5yr packs are
	available for each offering (replace A3 with A1, A4 or A5).
eSupport	HP eSupport is a portfolio of technology-based services that assist you with managing your business
	environment - from the desktop to the data center.
	Support Portal
	The HP support portal provides one-stop access to the information, tools and services you need to
	manage the daily operations of your IT environment.
	Features include:
	Access to self-solve tools (including search technical knowledge base)
	Efficient logging and tracking of support cases
	Collaboration with other business and IT professionals
	Download of patches and drivers
	Access to diagnostic tools
	Proactive notification of relevant information
	Access to certain features of the support portal requires an HP service agreement. To access the support
	portal, visit http://www.hp.com/support.

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