PSG to HP Software Delivery Guide

September 2, 2009

workstations, and thin clients. HP Client Automation is available in three editions: Starter, Standard, and Enterprise editions.

Most of the HP Client Automation software resides on a server. The RALF component comes preinstalled on HP Thin Clients, and it’s only purpose is to register with the HP Client Automation console on the server so that a full management agent can then be remotely pushed out to the client. Once the full agent is pushed out, the client can be fully managed remotely by the HP Client Automation management console. The version of RALF that comes with the HP thin clients is compatible with all three editions of HP Client Automation. RALF does not have a GUI.

Once the HP Thin Client is connected to a network, powered on, and the OS finished loading, RALF will automatically communicate out from the thin client using port 3465 and attempt to find a HP Client Automation server that has a name of “hpcaserver”. This can be the actual servername, or it can be a DNS alias that has been created. At boot-up, RALF will attempt to contact the server once per hour until it locates the server, or until 24 hours has elapsed. When RALF locates the server, it will register itself, and will stop any further attempts to contact the server. After 24 hours, if RALF has not located the HPCA server, it will stop trying, until the thin-client is re-booted. Then, the cycle will repeat.

1.Does the thin client boot up to the desktop properly? If not, PSG 1LS needs to resolve this by whatever means usual.

2.Is the thin client connected to a live network jack? If not, instruct the customer to plug the network cable into a live network jack.

3.Was the thin client initially powered up and connected to the network before the HP Client Automation server was created? If so, reboot the thin client. RALF will only attempt to find the Client Automation server once an hour for 24 hours before giving up until the thin client is rebooted. This limits the amount of network traffic for customers that will not use Client Automation.

4.Does the thin client have a valid IP address? If not, investigate why up to the normal limits of what PSG 1LS would do for this issue.

5.Can the thin client ping any other system on the network? If not, investigate why up to the normal limits of what PSG 1LS would do for this issue.

6.Can thin client ping the name or IP of the HP Client Automation server? If not, investigate why up to the normal limits of what PSG 1LS would do for this issue.

a.RALF uses a default name of HPCAServer for the Client Automation server. If the customer did not use this name when creating the Client Automation server, they must create a DNS alias name of HPCAServer that points to the HPCA server name they choose. Additional help on how to create a DNS alias should be routed to HP Software support.

7.Has the customer uninstalled RALF? If so, instruct the customer to reimage their system. The latest images on www.hp.com under the Drivers and Support section for their thin client model.

8.Has the customer created their own custom image? If so, proceed with whatever the normal PSG TC support policy is on this. If we still support this, insure the rest of these steps are checked.

a.PSG does not provide RALF as a standalone application. If the customer is using their own custom image and needs RALF, instruct them to get RALF from the full HP Client Automation installation they must already have in order to use RALF, and install RALF per the HP Client Automation instructions. Client Automation can be downloaded from

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HP 4410t Mobile manual PSG to HP Software Delivery Guide
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4410t Mobile specifications

The HP 4410t Mobile is a versatile mobile workstation designed to meet the demands of professionals who require both power and portability. It combines a sleek design with robust performance capabilities, making it an ideal choice for users who need reliable computing on the go.

At the heart of the HP 4410t is its powerful Intel Core processor. Available in various configurations, this processor ensures smooth multitasking and efficient performance. With options for different generations, users can select a model that best fits their computing requirements. The laptop's memory capacity can be expanded, allowing for more applications to run simultaneously, which is a crucial feature for professionals in design, engineering, and technical fields.

The display of the HP 4410t is another standout feature. It boasts a 14-inch HD display that provides crisp visuals and vibrant colors, making it ideal for design work and presentations. The anti-glare technology ensures that users can work comfortably even in brightly lit environments. This feature is particularly beneficial for professionals who spend extended hours in front of their screens.

In terms of storage, the HP 4410t offers a range of options, including solid-state drives (SSDs) that provide faster data access speeds compared to traditional hard drives. This enhances the overall responsiveness of the system, allowing users to boot up quickly and load applications with minimal delay.

Connectivity is also a strong point for the HP 4410t. It includes multiple USB ports, including USB 3.0 for high-speed device connections, HDMI for video output, and Ethernet for wired networking. This range of ports ensures that users can connect to various peripherals and networks seamlessly.

The HP 4410t is built with durability in mind. It features a robust chassis designed to withstand the rigors of mobile use. The spill-resistant keyboard and reinforced hinges are testament to its longevity and reliability.

Moreover, security is a priority in the HP 4410t. It comes equipped with features such as a fingerprint reader and advanced encryption options, ensuring that sensitive data remains protected.

Finally, the mobility of the HP 4410t is enhanced by its lightweight design and long battery life, making it an excellent choice for professionals who are frequently on the move. In summary, the HP 4410t Mobile combines power, performance, and portability, making it a reliable workstation for anyone needing high-performance computing while on the go.
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