PSG to HP Software Delivery Guide
September 2, 2009
www.hp.com/go/client. Additional help on how to get or install HP Client Automation or RALF should be routed to HP Software support.
9.Has the customer removed any of the default firewall settings in the HP image or used their own custom image with a firewall? RALF and HP Client Automation need the following need files to not be blocked by a firewall.
| Executable | File Extension | Using port(s) | Application |
Nvdkit | .exe | 3463 (TCP) | HP CAE,CAS | |
Radconct | .exe | none | HP CAE | |
| Radpinit | .exe | none | HP CAE |
| Radexecd | .exe | 3465 (TCP) | HP CAE |
Radstgrq | .exe | none | HP CAE | |
| Radsched | .exe | none | HP CAE |
| Radgetproxy | .exe | none | HP CAE |
| Radntfyc | .exe | none | HP CAE |
| Radidgrp | .exe | None | HP CAE |
| Ralf | .exe | 3465 (TCP) | HP CAE |
radreqst | .exe | none | HP CAE | |
| radcrecv | .exe | 9100 (UDP) | HP CAE |
10.Turn the call over to HP Software support after hardware issues with the thin client, 3rd party issues and infrastructure issues (i.e. network down) are ruled out
Process Overview
Support instructions
WFM to Sparks case routing
Flow Chart
Support instructions
Customers will receive a Welcome Letter that contains how to obtain a contract it. The Website/Software Support online (SSO) is located at http://managementsoftware.hp.com/support and the following are also available: knowledge base, manuals and patches.
The phone numbers contact list is located at http://support.openview.hp.com/contact_list.jsp. Please note that direct connect is available in AMX only.
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