PSG to HP Software Delivery Guide

September 2, 2009

www.hp.com/go/client. Additional help on how to get or install HP Client Automation or RALF should be routed to HP Software support.

9.Has the customer removed any of the default firewall settings in the HP image or used their own custom image with a firewall? RALF and HP Client Automation need the following need files to not be blocked by a firewall.

 

Executable

File Extension

Using port(s)

Application

Nvdkit

.exe

3463 (TCP)

HP CAE,CAS

Radconct

.exe

none

HP CAE

 

Radpinit

.exe

none

HP CAE

 

Radexecd

.exe

3465 (TCP)

HP CAE

Radstgrq

.exe

none

HP CAE

 

Radsched

.exe

none

HP CAE

 

Radgetproxy

.exe

none

HP CAE

 

Radntfyc

.exe

none

HP CAE

 

Radidgrp

.exe

None

HP CAE

 

Ralf

.exe

3465 (TCP)

HP CAE

radreqst

.exe

none

HP CAE

 

radcrecv

.exe

9100 (UDP)

HP CAE

10.Turn the call over to HP Software support after hardware issues with the thin client, 3rd party issues and infrastructure issues (i.e. network down) are ruled out

Process Overview

Support instructions

WFM to Sparks case routing

Flow Chart

Support instructions

Customers will receive a Welcome Letter that contains how to obtain a contract it. The Website/Software Support online (SSO) is located at http://managementsoftware.hp.com/support and the following are also available: knowledge base, manuals and patches.

The phone numbers contact list is located at http://support.openview.hp.com/contact_list.jsp. Please note that direct connect is available in AMX only.

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