PSG to HP Software Delivery Guide

September 2, 2009

Overview

The purpose of this document is to capture the process of HP Client Automation related software calls from a PSG team to an HP Software team.

The management agent for HP Client Automation Standard (CAS) (T3488 and T3489 available in English, German, French, Japanese and Chinese) has been pre-loaded on Desktops, Workstations and Notebooks into a directory on the image, with instructions on how to install it, if the customer wanted to use it. Any calls regarding this software on these platforms are to be transferred directly to the HP Software team (use GRC for routing information). Beginning in May 2009, HP thin-client images (ThinPro, WES, WinCE) have an HPCA component installed in the image. This component is the “Registration and Agent Loading Facility” also known as “RALF.” RALF is pre-installed on all managed HP thin-clients, including the Mobile thin-client (starting with the 4410t. It is NOT installed on the ThinConnect images (such as the t5135 and t5145). The process of identifying an HP Client Automation issue and how to transfer the call and case is outlined in this document.

HP Client Automation Standard (CAS) is an easy-to-use solution that offers customers software and HP hardware management features, including OS image deployment, patch management, remote control, HP hardware driver and BIOS updates, software distribution and usage metering and free add-on support for Intel Active Management Technology (iAMT). CAS is designed to provide investment protection and a migration path to the broader, more scalable Client Automation Enterprise (CAE) product for managing very large, heterogeneous IT environments. Product is licensed per managed desktop and includes all required infrastructure components.

For the Thin Client model information, we support all the currently shipping HP managed thin-clients, and the ones that have been shipping from HP for the last 3 years. While we officially support the t5135 and the t5145, we understand they are problematic and probably won't be managed by customers so PSG is trying to re-classify them as "non-managed". We also support the Mobile Thin Clients starting with the 4410t.

Training

Overview slides

HP Client Automation

Standard - May09.pp

Demo link – 1 hr. https://h30406.www3.hp.com/campaigns/2008/events/sw-06-20- 08/index.php?mcc=DKMW

RALF steps the PSG 1LS support person will take, if a customer is using HP Client Automation and cannot get it to work with PSG thin clients.

RALF stands for Registration and Agent Loading Facility. This component is part of the HP Client Automation application. HP Client Automation is a server based application, with a management console GUI, that is used to manage clients such as desktops, notebooks,

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HP 4410t Mobile manual Overview, Training
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4410t Mobile specifications

The HP 4410t Mobile is a versatile mobile workstation designed to meet the demands of professionals who require both power and portability. It combines a sleek design with robust performance capabilities, making it an ideal choice for users who need reliable computing on the go.

At the heart of the HP 4410t is its powerful Intel Core processor. Available in various configurations, this processor ensures smooth multitasking and efficient performance. With options for different generations, users can select a model that best fits their computing requirements. The laptop's memory capacity can be expanded, allowing for more applications to run simultaneously, which is a crucial feature for professionals in design, engineering, and technical fields.

The display of the HP 4410t is another standout feature. It boasts a 14-inch HD display that provides crisp visuals and vibrant colors, making it ideal for design work and presentations. The anti-glare technology ensures that users can work comfortably even in brightly lit environments. This feature is particularly beneficial for professionals who spend extended hours in front of their screens.

In terms of storage, the HP 4410t offers a range of options, including solid-state drives (SSDs) that provide faster data access speeds compared to traditional hard drives. This enhances the overall responsiveness of the system, allowing users to boot up quickly and load applications with minimal delay.

Connectivity is also a strong point for the HP 4410t. It includes multiple USB ports, including USB 3.0 for high-speed device connections, HDMI for video output, and Ethernet for wired networking. This range of ports ensures that users can connect to various peripherals and networks seamlessly.

The HP 4410t is built with durability in mind. It features a robust chassis designed to withstand the rigors of mobile use. The spill-resistant keyboard and reinforced hinges are testament to its longevity and reliability.

Moreover, security is a priority in the HP 4410t. It comes equipped with features such as a fingerprint reader and advanced encryption options, ensuring that sensitive data remains protected.

Finally, the mobility of the HP 4410t is enhanced by its lightweight design and long battery life, making it an excellent choice for professionals who are frequently on the move. In summary, the HP 4410t Mobile combines power, performance, and portability, making it a reliable workstation for anyone needing high-performance computing while on the go.
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