get hp officejet 5100 support

country/region

hp technical support

country/region

hp technical support

Jordan

+971 4 883 8454

Venezuela

0800-47468368

 

 

 

 

Korea

+82 (2) 3270 0700

Venezuela (Caracas)

(502) 207-8488

 

 

 

 

Kuwait

+971 4 883 8454

Vietnam

84-8-823-4530

 

 

 

 

Lebanon

+971 4 883 8454

Yemen

+971 4 883 8454

 

 

 

 

* This Call Center supports French speaking customers from the following countries: Morocco, Tunisia, and Algeria.

†This Call Center supports German, French and Italian speaking customers in Switzerland.

call in Australia post-warranty

If your product is not under warranty, you can call 03 8877 8000. A per- incident, out-of-warranty support fee of $27.50 (inc. GST) will be charged to your credit card. You can also call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to 5:00 P.M. Monday through Friday. (Charges and support hours are subject to change without notice.)

prepare your hp officejet for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your unit in for service, please follow the power off and rebox steps below to avoid further damage to the HP product.

1Turn on the HP Officejet.

Disregard steps 1 through 6 if your unit will not turn on and the print carriage is in the home position. You will not be able to remove the print cartridges. Proceed to step 7.

2Open the print-cartridge access door.

3Remove the print cartridges from their holders, and lower the latches.

Caution! Remove both print cartridges and lower both latches. Failure to do so may damage your unit.

See replace the print cartridges on page 25 for information on removing the print cartridges.

4Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with the unit, unless instructed to by the HP customer support call agent).

5Turn off the HP Officejet.

6Close the print-cartridge access door.

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hp officejet 5100 series