Troubleshooting, 101 | HP 5550 instruction

troubleshooting

Newport ROW Mac UG Final

troubleshooting

Click the topic below that best describes the problem:

●printer is not printing

●problems with printouts

●printer lights are flashing or on

●printer is too slow

●borderless printing problems

If you continue to have problems after investigating the above topics, contact HP Customer Care.

101

file:///C/Projects/Newport/Mac_UG_ROW/ug_troubleshooting_intro_fs.html [5/9/2002 10:24:16 AM]

Image 101

HP 5550 manual Troubleshooting, 101

Contents

Table of contents Maintenance Specifications Newport ROW Mac UG Final Copyright 2002 Hewlett-Packard Company Hewlett-packard company noticesAcknowledgments Click File Page Setup SymbolsTerms and conventions Terms Accessibility Using the onscreen users guide Special features Getting started Printer features Connectivity Print cartridge status symbol and light Cancel buttonPower button and light Buttons and lights Out tray Paper traysTray Out tray up Print cartridge selection Print cartridges Automatic paper-type sensor Reserve mode output Reserve modeWhen only this print cartridge Is installed Result is Exiting reserve mode Network Connectivity Printing Choosing the printer Setting up the printer Printing from the computers desktop Selecting a default printer Displaying the page setup dialog box Using the page setup dialog boxChecking the printer status Iconmeaning Borderless Printing See borderless printing Using the print dialog boxDisplaying the print dialog box Menu and buttons Use the General panel for these functions General Use the Paper Type/Quality panel for these functions Paper type/quality Select the Layout panel for page layout options Layout Color Digital photography Use the Background Printing panel for these functions Background printing Displaying the print status dialog box Using the print status dialog boxViewing and changing the status of a print job Newport ROW Mac UG Final Using printer software with Mac OS Borderless Printing See borderless printing Copies and pages Output options Paper type/quality Two sided printing Using the print center Displaying the print center Selecting a default printer Managing print jobs Mac OS 8.6, 9.x, and X Classic Printing a documentControlling page layout Selecting print options Mac OS Two-sided printing with Mac OS 8.6, 9.x, and X Classic Two-sided printing Two-sided printing with Mac OS Newport ROW Mac UG Final Mac OS 8.6 Printing digital photographs Select the Printer Type/Quality panel Mac OS Newport ROW Mac UG Final Enabling auto-off Auto-on and auto-off featureEnabling auto-on Turning off the automatic paper-type sensor Using the automatic paper-type sensorTurning on the automatic paper-type sensor Select the Paper Type/Quality panel Printing guidelines Borderless printing Borderless printing with Mac OS 8.6, 9.x, and X Classic Preparing to printClick Borderless Printing Borderless printing with Mac OS Newport ROW Mac UG Final Select any other desired print settings Panel Setting Paper Type/QualityPlain paper Printing on plain paper with Mac OS 8.6, 9.x, and X Classic Paper Printing on plain paper with Mac OSPaper Type Automatic or Plain Preparing to print a stack of envelopes EnvelopesPreparing to print a single envelope Printing envelopes with Mac OS 8.6, 9.x, and X Classic Panelsetting Printing envelopes with Mac OS Panel Paper Type/QualityPaper Group Automatic, Plain Paper or Inkjet Paper Mac OS 8.6, 9.x, or X Classic or Mac OS Printing transparencies TransparenciesFor great results use hp premium inkjet transparency film Printing transparencies with Mac OS 8.6, 9.x, and X Classic Printing transparencies with Mac OS Panelsetting Paper Group Automatic orTransparency Film Printing labels Labels Paper Size A4 Letter or US Letter Size A4 Letter or US Letter Mac OS 8.6, 9.x, or X Classic or Mac OS Preparing to print index cards or other small media Index cards and other small media Printing index cards and other small media Paper Type/Quality Layout Panel SettingPrinting index cards and other small media with Mac OS Layout Pages Per Sheet 1 Normal Two Sided Printing Print Both Sides Unchecked for Preparing to print large photographs PhotographsPreparing to print small photographs Printing photographs with Mac OS 8.6, 9.x, and X Classic Printing photographs Quality Best or High Resolution Photo Setting Paper Group Automatic orPanel Paper Type/Quality Digital Photography Photo Paper Photography Greeting cards Printing greeting cards Panel Paper Type/Quality Setting Paper Group Automatic orPrinting greeting with Mac OS 8.6, 9.x, and X Classic Greeting Cards Printing greeting cards with Mac OS Printing posters Panel Paper Type/ Quality SettingPosters Layout Tiling Tiling Size 2 , 3 , or Multiple Page Per Sheet Menu Printing banners Banners Attributes Paper Size A4 Letter Banner or US Printing banners with Mac OS 8.6, 9.x, and X ClassicAttributes Page Size A4 Letter Banner or US Paper Type Automatic or Plain Use hp iron-on t-shirt transfer paper for great results Iron-on transfersPrinting iron-on transfers Printing iron-on transfers with Mac OS Mirror Image Checked Paper Type Automatic or Plain Maintenance Replacing print cartridges Pink pull tab Newport ROW Mac UG Final Refilling print cartridges Open the hp inkjet utility Aligning print cartridges Automatically cleaning print cartridges Gathering cleaning supplies Cleaning the print cartridge cradlePreparing to clean Cleaning the print cartridge cradle Print cartridge cradle 2. print cartridge cradle walls Storing print cartridges Maintaining print cartridges Newport ROW Mac UG Final Maintaining the printer body To remove ink from Do this Removing ink from skin and clothing Hp inkjet utility panels Displaying the hp inkjet utility Double-click the OS X HD icon on the desktop Viewing the hp inkjet utility panels 100 101 Troubleshooting Verify the following Printer is not printingCheck the printer lights Select a topic below 103 Paper problemsPaper jam 104 Out of paperIf the paper tray is loaded Printer ejects the paper USB problemsPrinter does not turn on Printer driver not found in Mac OS X Classic Print cartridges need to be cleaned Problems with printoutsPrint quality is poor Print is faded Document is printed off-center or at an angle Text and images are misalignedToo much or too little ink appears on 107 Photos are not printing correctly Printout does not reflect new print settings Banner or US Letter Banner Banner does not print correctlyBlank pages print 110 What the lights indicate Printer lights are flashing or onResume light is flashing Printer may be out of paper All lights are flashing Power light is flashingPrinter is preparing to print Printer may need to be restarted Print cartridge cradle is on the left Print cartridge status light is onPrint cartridge cradle is on the right Black or photo print cartridge is low on ink 114 Print cartridge cradle is in the centerBoth print cartridges are low on ink 115 There is a problem with the black or photo print cartridgePrint cartridge status light is flashing 116 There is a problem with the tri-color print cartridge 117 Print cartridge cradle is still in the center 118 Tri-color print cartridge is low on ink 119 Printer is slow 121 Printer is in reserve modeComputer does not meet system requirements Image is printed at angle Borderless printing problemsBorder is on top of image If your printout looks like this Do this Image is above tear-off tab Border is on side of imageInk smears If your printout has ink smears 124 Mac OS 8.6, 9.x, or X Classic Click the Ink tab 125 126 Specifications Hp deskjet 5550 series Printer specifications Color and photo print cartridges 4800 x 1200 optimized dpi resolutionPrint technology Software compatibility Processor DimensionsButtons and lights Interface Normal Mode Best Mode Tray capacity Media handlingOut tray capacity Media size Envelopes BannerIndex/Greeting Cards Labels USB connection Minimum system requirementsAppleTalk connection Mac OS 8.6 Minimum printing margins 135 Banners A4 210 x 297 mm 8.27 x 11.7Banners letter 216 x 279 mm 8.5 x 11 Environmental statement Extended warranty See limited warrantyReduction and elimination Recycling 137 138 Print cartridge recovery 139 Limited warrantyExtent of limited warranty Limitations of liability Limitations of warrantyLocal law 140 141 Obtaining a warranty extension 142 Regulatory notices 143 144 Index 145 146 147 148 149 150 151