Table 2-17Solving Internet Access Problems (continued)

Internet takes too long to download Web sites.

Cause

Solution

 

 

Modem is not set up properly.

Verify that the modem is connected and communicating

 

properly.

 

Windows XP

 

1.

Select Start > Control Panel.

 

2.

Double-click System.

 

3.

Click the Hardware tab.

 

4.

In the Device Manager area, click the Device Manager

 

 

button.

 

5.

Double-click Modems.

 

6.

Double-clickAgere Systems PCI-SV92PP Soft

 

 

Modem.

 

7.

On the General tab, click Diagnostics.

 

8.

Click Query Modem. A “Success” response indicates the

 

 

modem is connected and working properly.

 

Windows Vista

 

1.

Select Start > Control Panel.

 

2.

Click on System and Maintenance.

 

3.

Click on System.

 

4.

In the Tasks list, select Device Manager.

 

5.

Double-click Modems.

 

6.

Double-clickAgere Systems PCI-SV92PP Soft

 

 

Modem.

 

7.

On the General tab, click Diagnostics.

 

8.

Click Query Modem. A “Success” response indicates the

 

 

modem is connected and working properly.

 

 

 

42 Chapter 2 Troubleshooting Without Diagnostics

ENWW