Chapter 7: Troubleshooting and support

Problems and solutions

NOTE If you still cannot solve your problem after reviewing the troubleshooting information provided in the following table, you can run diagnostic tests on your camera to try to isolate and solve the problem yourself. The diagnostic tests for this digital camera are provided on the following website:

www.hp.com/support

Problem

Possible cause

Solution

The camera

The batteries

The charge in the batteries can be

does not

are functioning

low or completely drained. Try

turn on.

incorrectly, are

installing new or recharged

 

dead, are

batteries.

 

installed

Ensure that the batteries are

 

incorrectly, or

 

inserted correctly.

 

are missing.

 

Do not use ordinary alkaline

 

 

 

 

batteries. For best results, use

 

 

photo-lithium batteries or

 

 

rechargeable NiMH batteries. If

 

 

you must use alkaline batteries, use

 

 

high-grade “ultra” or “premium”

 

 

varieties.

 

 

 

Chapter 7: Troubleshooting and support

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