Solving general problems ......................................................................................................

198

Solving power problems .......................................................................................................

202

Solving hard drive problems ..................................................................................................

204

Solving media card reader problems ......................................................................................

207

Solving display problems ......................................................................................................

209

Solving audio problems ........................................................................................................

214

Solving printer problems .......................................................................................................

216

Solving keyboard and mouse problems ..................................................................................

218

Solving Hardware Installation Problems ..................................................................................

220

Solving Network Problems ....................................................................................................

222

Solving memory problems .....................................................................................................

226

Solving processor problems ...................................................................................................

228

Solving CD-ROM and DVD problems ......................................................................................

229

Solving USB flash drive problems ...........................................................................................

231

Solving front panel component problems .................................................................................

232

Solving Internet access problems ............................................................................................

232

Solving software problems ....................................................................................................

234

10 POST error messages ..................................................................................................

236

POST numeric codes and text messages ..................................................................................

237

Interpreting POST diagnostic front panel LEDs and audible codes ..............................................

245

11 Password security and resetting CMOS .......................................................................

249

Resetting the password jumper ...............................................................................................

250

Clearing and resetting the CMOS ..........................................................................................

251

12 HP PC Hardware Diagnostics ......................................................................................

253

Why run HP PC Hardware Diagnostics – UEFI .........................................................................

253

How to access and run HP PC Hardware Diagnostics - UEFI ......................................................

253

Downloading HP PC Hardware Diagnostics to a USB device .....................................................

254

13 System backup and recovery ......................................................................................

255

Backing up, restoring, and recovering in Windows 8 ...............................................................

255

Creating recovery media and backups ....................................................................

256

Restoring and recovering using Windows 8 tools ......................................................

257

Using Windows 8 Refresh .......................................................................

257

Using Windows 8 Reset ..........................................................................

258

Recovery using the Windows 8 recovery USB flash drive ............................

259

Recovery using Windows 8 operating system media (purchased separately) . 260

Backing up, restoring, and recovering in Windows 7 ...............................................................

261

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