Solving audio problems
If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table.
Sound cuts in and out.
Cause | Solution |
Processor resources are being used by other open applications.
Shut down all open
Sound does not come out of the speaker or headphones.
Cause | Solution |
|
|
Software volume control is turned down or muted. | |
| sure that Mute is not selected and use the volume slider to |
| adjust the volume. |
| NOTE: In Windows 8, the taskbar is available at the bottom |
| of the Desktop screen. |
|
|
Audio is hidden in Computer Setup. | Enable the audio in Computer Setup: Security > |
| Device Security > System Audio. |
|
|
The external speakers are not turned on. | Turn on the external speakers. |
|
|
The audio device may be connected to the wrong jack. | Ensure that the device is connected to the correct jack on the |
| computer. The rear audio jack output is the green receptacle. |
| The speakers should be plugged into the |
| headphones should be plugged into the headphone jack. |
|
|
External speakers plugged into the wrong audio jack on a | See the sound card documentation for proper speaker |
recently installed sound card. | connection. The rear audio jack output is the green |
| receptacle. |
|
|
Headphones or devices connected to the | Turn on and use headphones or external speakers, if |
mute the internal speaker. | connected, or disconnect headphones or external speakers. |
|
|
Computer is in Sleep state. | Press the power button to resume from Sleep state. |
| CAUTION: When attempting to resume from Sleep state, |
| do not hold down the power button for more than four |
| seconds. Otherwise, the computer will shut down and you will |
| lose any unsaved data. |
Internal speaker is disabled in Computer Setup.
Enable the internal speaker in Computer Setup. Select Advanced > Device Options > Internal Speaker.
214 | Chapter 9 Troubleshooting without diagnostics |