Unable to connect to the Internet.

Cause

Solution

The CAT5 UTP cable is disconnected.

Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.)

IP address is not configured properly.

Contact your ISP for the correct IP address.

 

 

Cookies are corrupted. (A “cookie” is a small piece of

Windows 7:

information that a Web server can store temporarily with the

1.

Select Start > Control Panel.

Web browser. This is useful for having the browser remember

some specific information that the Web server can later

2.

Click Internet Options.

retrieve.)

 

 

 

3.

In the Browsing history section on the General tab,

 

 

click the Delete button.

 

4.

Select the Cookies check box and click the Delete

 

 

button.

 

Windows 8:

 

1.

From the Start screen, type c, and then select Control

 

 

Panel from the list of applications..

 

2.

Click Internet Options.

 

3.

In the Browsing history section on the General tab,

 

 

click the Delete button.

 

4.

Select the Cookies check box and click the Delete

 

 

button.

 

 

 

Cannot automatically launch Internet programs.

 

 

 

 

Cause

Solution

 

 

You must log on to your ISP before some programs will start.

Log on to your ISP and launch the desired program.

 

 

 

Solving Internet access problems

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