Audio

Symptom

Problem

Solution

 

 

 

No sound is produced.

Volume is muted.

Press the Mute button on the keyboard to see if the mute feature

 

 

is turned on.

 

 

Or

 

 

1 Click Start, and then click Control Panel.

 

 

2 Click Sounds, Speech, and Audio Devices, if it is

 

 

present, and then double-click Sounds and Audio

 

 

Devices.

 

 

3 Click the Mute check box to remove the check mark from

 

 

the box.

 

 

 

 

Volume is turned down.

Use the keyboard controls to increase the volume.

 

 

 

 

Speakers are turned off.

Check whether speakers are turned on.

 

 

 

 

Speaker cables are not

Turn off your PC, and reconnect the speakers.

 

properly connected.

 

 

PC is in standby mode.

Press the Standby button (select models only), or press the Esc

 

 

key on the keyboard to resume from standby mode.

 

 

 

 

A passive speaker system

Replace the speaker system with an active speaker system. Active

 

is being used.

speakers have a power cord and On button and connect to the

 

 

Audio Out (green) connector on the PC.

 

 

 

 

Headphones are

Unplug the headphones.

 

plugged in.

 

 

 

 

CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive

Symptom

Problem

Solution

 

 

 

CD-ROM, CD-RW,

Disc is upside down in the

Reinsert the disc with the label facing up.

DVD-ROM,

drive tray.

 

 

DVD+RW/+R,

 

 

 

DVD drive takes longer to

Wait at least 30 seconds to let the DVD drive determine the type of

DVD-RW/-R, or double-

start because it has to

media. If it still does not start, read the other solutions listed in this

layer DVD+R drive

determine media type

topic.

cannot read a disc or

being played.

 

 

takes too long to start.

 

 

 

 

 

Disc is dirty.

Clean the disc with a CD cleaning kit, available from most PC

 

 

 

stores.

 

 

 

 

Windows does not detect

Driver program may be corrupted. Force the software to reinstall it

 

CD-ROM or DVD-ROM

by doing the following:

 

driver.

1

Click Start, and then click Control Panel.

 

 

2

Click Performance and Maintenance, if it is present, and

 

 

 

then double-click System.

 

 

3

Click the Hardware tab, and then click the Device Manager

 

 

 

button.

 

 

4

Click the plus sign (+) next to the DVD/CD-ROM drives, and

 

 

 

select the problem drive.

 

 

5

Click the Action menu item, and select Uninstall. Click OK.

 

 

6

Restart your PC: Click Start, click Turn Off Computer, and

 

 

 

then click Restart.

8PC Troubleshooting and System Recovery Guide

Page 11 Page 13
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HP a1132n, a1185d, a1163w, a1180d manual Audio, CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive, Symptom Problem Solution, Devices
Page 11 Page 13

a1113w, a1185d, a1140a, a1160a, m7160n specifications

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