HP Pavilion CD-ROM, CD-RW, DVD-ROM,or DVD Writer Drive (continued)

CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued)

Symptom	Problem	Solution
Cannot remove a CD	The PC is turned off.	Turn on your PC, and press the Eject button to extend the tray.
or DVD disc.
Cannot create (burn)	Problem with disc.	• Make sure the label is face up and centered in the tray.
a disc.		• Verify that you are using the correct disc type (media) for the
		drive. Try a different brand of disc.
		• Make sure the disc is clean and undamaged. If recording
		stopped during a recording session, the disc may be damaged;
		use a different disc.
		• Use the correct type of disc for the type of files you are
		recording. When using a CD-R disc, make sure that it is blank
		when recording music and is blank or appendable (with space
		to add more data files) when recording data.
		• Verify that you are using the correct disc type when making a
		copy of a disc. RecordNow! can record only to the same disc
		type as the source. For example, you can record a DVD only to
		a DVD+R or a DVD+RW disc, and you can record a CD only to
		a CD-R or a CD-RW disc.
	Problem with drive.	• Make sure the disc is in the correct drive.
		• Make sure you select the correct drive before recording.
		RecordNow! selects the first optical drive it finds, but you can
		select the drive in RecordNow! before you begin recording.
		• Make sure the recording disc tray is clean and undamaged.
		• Select a slower write speed for the recording drive, if it is
		available. Each time you make a recording, RecordNow! selects
		the optimum recording speed. Refer to the Help menu in the
		RecordNow! recording program to choose the speed.
	Problem with PC	• RecordNow! does not let you add a track if it exceeds the
	operation.	available space on your disc. You can make space available by
		removing one or more tracks from the list before recording the
		files to disc.
		• Close all software programs and windows before recording.
		• Make sure you have enough space available on your hard disk
		drive to store a temporary copy of the content.
		• If you are on a network, copy the files from a network drive to
		your hard disk drive first, and then record them to disc.
		• Enable Direct Memory Access (DMA) on your PC.
		• Restart the PC and try again.
Cannot add files to a	RecordNow! creates a	When recording a music CD, RecordNow! does not allow
music CD.	closed session music CD.	recording of additional files after the initial recording.
Cannot add data to	Wrong recording option	Make sure you set the correct recording option: Insert your data
a DVD.	being used.	disc, open RecordNow!, click the Options icon (wrench), click
		Data, select the multiple session recording options, and then
		click OK.

PC Troubleshooting and System Recovery Guide 9