HP Pavilion Diskette (Floppy) Drive (Select Models Only), CD-ROM, CD-RW, DVD-ROM,or DVD Writer Drive (continued)

CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued)

Symptom	Problem	Solution
Cannot play a music	Problem with disc.	• Use a CD-R, not a CD-RW disc.
CD on a stereo.		• Try a different brand of disc, or check to see if the brand of disc
		works with your stereo. Refer to the documentation that came
		with your stereo or player, and check the manufacturer’s Web
		site.
		• Use a CD instead of a DVD. Audio files on a DVD can be
		played on your PC, but you cannot create a music DVD to be
		played in a home CD player.
	Problem with file type.	Convert .mp3 or .wma audio files to .wav or .cda music files before
		recording.
Titles of music tracks	Not connected to Internet.	The PC must be connected to the Internet for the artist, title, and
do not appear on		track information to appear when playing your music CD in
the CD.		Windows Media Player or when recording your music CD with
		RecordNow!.
		Note that RecordNow! does not record the information to disc.
An error message	Video capture device not	You may need to select the capture device if your PC has both an
appears when	selected.	analog and a digital video capture device. Refer to the Help menu
capturing video.		in the video capturing program to find out how to change the video
		device selection.
Cannot play a DVD	Movie recorded using	Your DVD player cannot play video files recorded onto the DVD as
movie on a DVD	wrong file format.	data files. To play a movie properly, use a video recording program
player.		such as WinDVD.
	Problem with recording	Video files recorded with RecordNow! can be viewed on a PC, but
	method.	not on a home DVD video player.

Diskette (Floppy) Drive (Select Models Only)

Symptom	Problem	Solution
PC is unable to read	A non-formatted diskette	To format the diskette:
the diskette (floppy	has been inserted.	1	Click Start, and then click My Computer.
disk).		2	Right-click the 3½ Floppy (A:) icon.
		3	Select Format.
		4	Select the desired options, and click Start to begin formatting
			the diskette.
	Diskette is damaged.	Use a new diskette.
	Diskette drive has failed.	Press the Help ? button on the keyboard to open the Help and
		Support Center, or refer to the Warranty and Support Guide to
		contact Support for replacement details.
Diskette drive activity	Diskette is improperly	Remove the diskette, and reinsert it: Insert the diskette with the
light stays on.	inserted.	round metal disk facing down and the arrow on the top pointing
		into the drive, and then push the diskette in until it stops.
	Diskette drive is	Press the Help ? button on the keyboard to open the Help and
	damaged.	Support Center, or refer to the Warranty and Support Guide to
		contact Support for replacement details.

10PC Troubleshooting and System Recovery Guide