Keyboard and Mouse (continued )

Symptom

Problem

Solution

 

 

 

Mouse does not

Mouse connector is not

Turn off your PC using the keyboard:

respond to movement

properly plugged into the

1 Press the Ctrl and Esc keys on the keyboard at the same

or is too slow.

back of the PC.

time to display the Start menu.

 

 

2 Use the up arrow or down arrow key to select Turn

 

 

Off Computer, and then press the Enter key on

 

 

the keyboard.

 

 

3 Use the up arrow or down arrow key to select Turn Off,

 

 

and then press the Enter key.

 

 

After the shutdown is complete, plug the mouse connector

 

 

into the back of your PC, and turn on your PC.

 

Program in use has stopped

Restart your PC by using the keyboard. If possible, save any

 

responding to commands.

open files and close open applications before restarting.

 

 

 

 

Surface in use for rollerball-

Use a mouse pad or other rough surface for the mouse.

 

type mouse is too smooth.

 

 

 

 

Mouse moves only

Mouse rollerball is dirty.

Remove rollerball cover from bottom of mouse and clean the

vertically or horizontally.

 

ball with a damp, lint-free cloth (not paper).

 

Mouse is damaged.

Press the Help ? button on the keyboard to open the Help

 

 

and Support Center, or refer to the Warranty and Support

 

 

Guide to contact Support for replacement details.

Mouse does not work after

Mouse is not connected

Try unplugging and then reconnecting the mouse cable to

installation or is not

properly.

your PC.

detected.

 

 

Wireless mouse batteries

Replace the batteries in the mouse. Refer to the

 

 

are low or empty.

documentation that came with your wireless set.

 

 

 

Optical mouse does not

The optical sensor uses the

Place the mouse on a mouse pad or white sheet of paper.

track cursor well.

pattern of the surface to

 

 

track the position of the

 

 

cursor. Reflective surfaces,

 

 

grooved surfaces, glass, or

 

 

other see-through surfaces

 

 

inhibit the ability of the

 

 

sensor to track the cursor.

 

 

Mouse sensor is dirty.

Wipe the light sensor lens on the bottom of the mouse with a

 

 

lint-free cloth (not paper).

 

 

 

Mouse cursor moves

The wireless mouse moves

Adjust the mouse speed in Windows.

too fast.

the cursor more quickly than

 

 

a standard mouse.

 

 

 

 

PC Troubleshooting and System Recovery Guide 15

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Image 19
HP a1120a, a1185d, a1163w, a1180d, a1173w, a1160a, a1140n, a1133w, a1138hk, a1102n, a1100n, a1130n, a1129n Lint-free cloth not paper
Page 18 Page 20

a1113w, a1185d, a1140a, a1160a, m7160n specifications

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