HP a145.uk, a171.uk, a150.uk Customer Responsibilities, Obtaining Hardware Warranty Repair Service

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE YOUR SOLE AND EXCLUSIVE REMEDIES, AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights, and you might also have other rights that vary from country/region to country/region, state to state, or province to province.

You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Warranty.

Customer Responsibilities

You may be required to run HP-supplied diagnostic programs before a Hardware repair is scheduled or a replacement part is dispatched. After the troubleshooting, if no Hardware defect is detected, the service will be charged at HP’s standard rates.

You are responsible for the security of your own proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs.

You should back up all data on your system before calling the HP Customer Care Centre for repair. In case of pickup for HP Repair Centre, you must remove all added accessories and package the defective unit in the original box.

Obtaining Hardware Warranty Repair Service

For the duration of the hardware warranty, hardware repair service includes Customer-replaceable parts and Carry-in services, as described below. To obtain hardware warranty service, you need to call one of the referrals at one of the telephone numbers listed earlier in the Support Guide, or take your HP Pavilion to an authorised service provider. You must be prepared to supply proof of purchase.

Customer-replaceable Parts Service

If available in your area, some customer-replaceable parts may be serviced through expedited part shipment. HP will send you the relevant part along with written instructions on how to replace the defective component. If necessary, HP will provide you with telephone assistance. Defective parts and units must be returned to HP within 30 days. HP may ask for a credit card as collateral for the more expensive parts (such as monitors) and will charge you for the retail price of the part if the defective part or unit is not returned within 30 days.