HP a1750e, a1712n, a1709n manual CD and DVD Drives, Click the Windows Start Button and then Computer

CD and DVD Drives

Symptom	Possible solution
The CD or DVD drive cannot	Ensure the disc is inserted with the label facing up and centered in the tray.
read a disc or takes too long
	Wait at least 30 seconds to let the drive determine the type of media.
to start.
	Clean the disc with a disc cleaning kit, available from most computer stores.
	The driver may be corrupted or outdated. Refer to “Updating Drivers” on
	page 22 for detailed information about restoring and updating drivers.
I cannot remove a CD or DVD.	Turn on your computer, and press the Eject button nearest the drive to open
	the tray.
	If you suspect a problem with the actual Eject button:
	1 Click the Windows Start Button and then Computer.
	2 Right-click the CD or DVD drive you want to open.
	3 Select Eject from the menu.
I cannot create (burn) a disc.	Ensure the disc is inserted with the label facing up and centered in the tray.
	Verify that you are using the correct disc type (media) for the drive. Try a
	different brand of disc.
	Make sure the disc is clean and undamaged. If recording stopped during a
	recording session, the disc may be damaged; use a different disc.
	Use the correct type of disc for the type of files you are recording.
	When using a CD-R disc, make sure that it is blank when recording music and
	is blank or appendable (with space to add more data files) when
	recording data.
	Verify that you are using the correct disc type when making a copy of a disc.
	Some recording programs can record only to the same disc type as the source.
	For example, you can record a DVD only to a DVD+R/–R or a DVD+RW/–RW
	disc, and you can record a CD only to a CD-R or a CD-RW disc.
	Make sure the disc is in the correct drive and you specify the same drive in the
	CD or DVD recording software.
	Select a slower write speed for the recording drive, if it is available.
	The recording software may not let you add a track if it exceeds the available
	space on your disc. You can make space available by removing one or more
	tracks from the list before recording the files to disc.
	Close all software programs and windows before recording.

Troubleshooting Computer Problems 9