Keyboard and Mouse (continued)

Symptom

Possible solution

 

 

Cursor moves only vertically

Remove the rollerball cover from bottom of mouse (rotate it counter-clockwise),

or horizontally (or does not

remove the ball, and clean it with a damp, lint-free cloth (not paper). Also

move smoothly on the screen).

clean the rollers on which the ball moves.

 

 

Mouse does not work or is not

Unplug and reconnect the mouse cable to your computer.

detected.

 

 

If the mouse is still not detected, turn off the computer, reconnect the mouse

 

 

cable, and then restart the computer.

 

 

Optical mouse does not track

Place the mouse on a mouse pad or white sheet of paper, or gently wipe the

cursor well.

light sensor lens on the bottom of the mouse with a lint-free cloth (not paper).

 

 

Cursor moves too fast or

Adjust the cursor speed:

too slow.

1

Click the Windows Start Button, Control Panel, Hardware and

 

 

 

Sound, and then Mouse.

 

2

Click the Pointer Options tab.

 

3

Adjust the Motion slider toward Slow or Fast to decrease or increase

 

 

the speed at which the pointer (cursor) responds to mouse movement.

 

4

Click OK.

 

 

 

Power

Symptom

Possible solution

 

 

Computer will not turn on or start.

Ensure that cables connecting the computer to the external power source are plugged in properly.

When the cables connecting the computer to the external power source are plugged in properly and the wall outlet is functioning, the green power supply light on the back of the computer should be on; if the light is not on, refer to the Limited Warranty and Support Guide to contact Support.

If the display (monitor) is blank, the monitor may not be properly connected. Connect the monitor to the computer, plug it in, and turn it on. Refer to the Display (Monitor) troubleshooting section on page 11.

Set the line voltage selection switch to the correct setting for your country/region, or refer to the Limited Warranty and Support Guide to contact Support.

Test the outlet by connecting a different electrical device to the outlet.

Troubleshooting Computer Problems 17

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HP a1710n, a1712n, a1709n Power, Click the Windows Start Button, Control Panel, Hardware, Click the Pointer Options tab
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SR5080CF, SR5088CF, SR5050NX, a1737c, a1750e specifications

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