Internet Access

Symptom

 

Possible solution

 

 

 

I cannot connect to the

 

Verify Internet settings, or contact your Internet Service Provider (ISP) for

Internet.

 

assistance.

 

 

 

 

 

Verify that you are using the proper cables for your Internet connection type.

 

 

Your computer may have a modem and an Ethernet network adapter (also

 

 

called a network interface card, or NIC). A modem uses a standard telephone

 

 

cable to make a dial-up connection. A NIC uses a network cable to connect to

 

 

a local area network (LAN). Do not connect a telephone cable to the NIC. Do

 

 

not plug a network cable into a telephone service line; doing so may damage

 

 

the NIC.

 

 

For more information about connecting to the Internet, press the Help ? button

 

 

on the keyboard to open the Help and Support Center.

 

 

 

 

 

Verify that the Web browser is installed and set up to work with your ISP.

 

 

 

 

 

Try to connect again later, or contact your ISP for assistance.

 

 

 

I cannot automatically start

 

Log in to your ISP, and start the desired program.

Internet programs.

 

 

 

 

 

Web pages load slowly.

Verify that the correct modem speed and COM port are selected:

 

1

Click the Windows Start Button, and then click Control Panel.

 

2

Click Hardware and Sound.

 

3

Double-clickPhone and Modem Options.

 

4

Select the Modems tab, and then click the Properties button.

 

5

In the Device status area, verify the modem is working properly.

 

 

Note that Web pages do not always load as quickly as files stored on your

 

 

computer. Web pages may also load slowly if there is a high demand for the

 

 

Web site at that time.

 

 

 

The AOL program opens even

 

You may want to remove the AOL program.

when it is not being used.

 

To uninstall AOL:

 

 

 

1

Click the Windows Start Button, and then click Control Panel.

 

2

Click Uninstall a program.

 

3

Select America Online, click Uninstall, and then follow the onscreen

 

 

 

instructions.

NOTE: Removing the AOL program will not cancel your account with AOL.

14Troubleshooting and Maintenance Guide

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HP a1737c manual Internet Access, Click Hardware and Sound, Double-clickPhone and Modem Options, Click Uninstall a program
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