Internet Access
Symptom |
| Possible solution | |
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I cannot connect to the |
| Verify Internet settings, or contact your Internet Service Provider (ISP) for | |
Internet. |
| assistance. | |
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| Verify that you are using the proper cables for your Internet connection type. | |
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| Your computer may have a modem and an Ethernet network adapter (also | |
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| called a network interface card, or NIC). A modem uses a standard telephone | |
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| cable to make a | |
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| a local area network (LAN). Do not connect a telephone cable to the NIC. Do | |
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| not plug a network cable into a telephone service line; doing so may damage | |
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| the NIC. | |
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| For more information about connecting to the Internet, press the Help ? button | |
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| on the keyboard to open the Help and Support Center. | |
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| |
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| Verify that the Web browser is installed and set up to work with your ISP. | |
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| Try to connect again later, or contact your ISP for assistance. | |
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I cannot automatically start |
| Log in to your ISP, and start the desired program. | |
Internet programs. |
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Web pages load slowly. | Verify that the correct modem speed and COM port are selected: | ||
| 1 | Click the Windows Start Button, and then click Control Panel. | |
| 2 | Click Hardware and Sound. | |
| 3 |
| |
| 4 | Select the Modems tab, and then click the Properties button. | |
| 5 | In the Device status area, verify the modem is working properly. | |
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| Note that Web pages do not always load as quickly as files stored on your | |
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| computer. Web pages may also load slowly if there is a high demand for the | |
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| Web site at that time. | |
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| |
The AOL program opens even |
| You may want to remove the AOL program. | |
when it is not being used. |
| To uninstall AOL: | |
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| ||
| 1 | Click the Windows Start Button, and then click Control Panel. | |
| 2 | Click Uninstall a program. | |
| 3 | Select America Online, click Uninstall, and then follow the onscreen | |
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| instructions. |
NOTE: Removing the AOL program will not cancel your account with AOL.
14Troubleshooting and Maintenance Guide
