Software installation troubleshooting

Solución de problemas de instalación de software

Dépannage en cas de problème d’installation

EN

If the printer software did not install successfully, or if the printer and computer are not communicating properly after software installation, check this page for possible solutions.

Check all cable connections between the printer and computer, and be sure you are using the most recent version of the printer software. You can acquire the latest software updates by visiting the HP support Web site at www.hp.com/support. If you still need help, check the printer documentation or contact HP support.

Mac only

Problem: All of the printers in Print Center disappear after printer software installation.

Solution: Check that the USB cable is connected to the device. If it is connected properly, try to add the printer from the printer setup utility.

If you are unable to add the printer from this utility, uninstall and reinstall the HP Photosmart software.

Windows only

Problem: The installation software does not start automatically when the CD is inserted.

Solution: From the Windows Start menu, select Run. Click Browse, and navigate to the CD-ROM drive where you inserted the HP Photosmart software CD. Double-click the setup.exe file.

Problem: The Found New Hardware Wizard opens but does not recognize the printer.

Solution: You may have connected the USB cable before completing the software installation. Disconnect the USB cable. Insert the software CD into your CD-ROM drive, and follow the onscreen instructions. If instructions do not appear, locate and double-click

the setup.exe file on the CD to restart the installation, as described above. If a message appears saying the software has already been successfully installed, then select Uninstall, and follow the instructions to reinstall the software. Reconnect the USB cable only when prompted during software installation.

Problem: The System Requirements dialog box appears during installation.

Solution: A component of the computer system does not meet minimum system requirements. Upgrade the component to the minimum system requirement and then reinstall the

HP Photosmart software.

Problem: The computer stops responding during software installation.

Solution: Virus protection software or another software program may be running in the background and slowing down the installation process. Wait while the software finishes copying files; this may take several minutes. If the computer is still not responding after several minutes, restart the computer, pause or disable any active virus protection software, quit all other software programs, and then reinstall the HP Photosmart software. Note: Your virus protection software will turn back on automatically when you restart the computer.

Windows and Mac

Problem: The computer could not read the HP Photosmart CD.

Solution: Make sure the CD is not dirty or scratched. If other CDs work but the

HP Photosmart CD does not, your CD may be damaged. You can download the software from the HP support Web site at www.hp.com/support or request a new CD from HP support. If other CDs do not work, you may need to service the CD-ROM drive.

ES

Si el software de la impresora no se ha instalado correctamente, o si la impresora y el equipo no se comunican correctamente después de la instalación del software, consulte esta página para obtener posibles soluciones.

Compruebe todas las conexiones de cables entre la impresora y el equipo, y asegúrese de que utiliza la versión más actual del software de la impresora. Puede obtener las últimas actualizaciones de software en la página Web del servicio de asistencia técnica de HP en www.hp.com/support. Si necesita más ayuda, consulte la documentación de la impresora

o póngase en contacto con el servicio de asistencia técnica de HP.

Sólo Mac

Problema: todas las impresoras del Centro de impresión desaparecen después de la instalación del software de la impresora.

Solución: compruebe que el cable USB está conectado al dispositivo. Si se ha conectado correctamente, intente agregar la impresora desde la utilidad de instalación de impresoras. Si no es capaz de agregar la impresora desde esta utilidad, desinstale el software de HP Photosmart e instálelo de nuevo.

Sólo Windows

Problema: el software de instalación no se inicia automáticamente cuando se introduce el CD.

Solución: en el menú Inicio de Windows, seleccione Ejecutar. Haga clic en Examinar y diríjase a la unidad de CD-ROM en la que ha insertado el CD del software HP Photosmart. Haga doble clic en el archivo setup.exe.

Problema: el Asistente para hardware nuevo encontrado se abre pero no reconoce la impresora.

Solution: puede que haya conectado el cable USB antes de finalizar la instalación del software. Desconecte el cable USB. Introduzca el CD del software en la unidad de CD-ROM y siga las instrucciones que aparecen en pantalla. Si no aparecen instrucciones, localice y haga doble clic en el archivo setup.exe en el CD para reiniciar la instalación, tal y como se ha descrito con anterioridad. Si aparece un mensaje que indica que ya se ha instalado correctamente

el software, seleccione Desinstalar y siga las instrucciones para volver a instalar el software. Vuelva a conectar el cable USB sólo cuando se le solicite durante la instalación del software.

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HP A440 manual Mac only

A440 specifications

The HP A440 is a versatile and powerful printer designed for a range of business needs, providing reliable performance alongside advanced features tailored to improve productivity and efficiency. This all-in-one device combines printing, scanning, copying, and faxing capabilities, making it an ideal solution for small to medium-sized businesses.

One of the key features of the HP A440 is its high-speed printing capability. With speeds that can reach up to 30 pages per minute, this printer is built to handle the demands of a busy office environment. It supports a variety of paper sizes and types, including envelopes, labels, and custom media, helping users tackle diverse printing tasks with ease.

The A440 employs advanced laser printing technology, ensuring razor-sharp text and vibrant images with exceptional clarity. This technology not only enhances print quality but also reduces the overall cost per page, making it more economical for businesses. Additionally, the printer is equipped with automatic duplex printing, which allows users to print on both sides of a sheet efficiently, further saving on paper costs and reducing environmental impact.

In terms of connectivity, the HP A440 offers a range of options, including USB, Ethernet, and wireless connections. This flexibility ensures that multiple users can access the printer simultaneously, whether they are on the same network or working remotely. The built-in Wi-Fi Direct technology enables seamless printing from mobile devices, allowing users to send print jobs directly from their smartphones or tablets without needing a network.

The device features an intuitive touchscreen interface, providing easy navigation through settings and functions. Users can also access cloud printing services, enabling them to print documents stored in the cloud effortlessly. Additionally, the printer supports various mobile printing solutions, including Apple AirPrint and Google Cloud Print, further enhancing its usability.

When it comes to scanning and copying capabilities, the HP A440 is equipped with a flatbed scanner and an automatic document feeder. This allows for quick scanning of multiple pages at once, streamlining workflows and saving valuable time. The scanner also delivers high-resolution scans, ensuring that critical documents are captured with precision.

Overall, the HP A440 stands out for its combination of speed, quality, and versatility. It caters to the diverse printing needs of modern businesses, making it a valuable asset for improving office efficiency and productivity. With its robust features and adaptable nature, the A440 remains a reliable choice for organizations seeking a comprehensive printing solution.