Troubleshooting and support | HP B5F63UAR#ABA guide

13 Troubleshooting and support

●Troubleshooting

●Contacting support

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HP B5F63UAR#ABA manual Troubleshooting and support

Contents

User Guide Software terms Product notice Safety warning notice Iv Safety warning notice Table of contents Using the keyboard and pointing devices Shutting down the computer Input power Operating environment Electrostatic Discharge Index Page Best practices Starting rightFun things to do More HP resources Resource Contents Component Description Speakers Produce sound Getting to know your computerFinding your hardware and software information Front Component Description Right side Environmental Notices Left side Getting to know your computer Communication and Chat CyberLink YouCam Display TouchPad Top Lights Buttons Fn key Keys Bottom Component Labels Using the wireless button Connecting to a networkConnecting to a wireless network Using the wireless controls Using an Internet service provider Using a Wlan Configuring a wireless router Setting up a WlanProtecting your Wlan Connecting to a Wlan Connecting to a wired networkUsing Bluetooth wireless devices select models only Connecting to a local area network LANPage Multimedia Features Enjoying entertainment features Connecting headphones Using the webcamUsing audio Connecting speakers Checking the sound Using videoConnecting a microphone Connecting a VGA monitor or projector Connecting an Hdmi TV or monitor Configuring audio settings with Hdmi TV Managing your audio and video files Using the keyboard and pointing devices Using the action keys Using ALT GR key combinationsIcon Key Description Using the TouchPad Using the hot keysFunction Hot key Description Turning the TouchPad off or on Selecting Navigating Select Start Control Panel Hardware and Sound Using TouchPad gestures Pinching/Zooming Scrolling Flicking Rotating Using Sleep or Hibernation Managing powerInitiating and exiting Sleep Initiating and exiting Hibernation Using the power meterSelecting a power plan Setting password protection on wakeup Removing a user-replaceable battery Running on battery power Storing a user-replaceable battery Finding battery informationConserving battery power Identifying low battery levels Shutting down the computer Running on external powerDisposing of a user-replaceable battery Replacing a user-replaceable battery Select Start Shut down Type Description Using a USB deviceConnecting a USB device Managing and sharing information Removing a USB device Inserting and removing a digital storage card Using optical drives Inserting an optical disc Removing an optical disc Sharing drives on the network Replacing a hard drive Maintaining your computerImproving performance Handling drivesPage Page Using Disk Cleanup Using Disk Defragmenter Adding or replacing memory modules Page Updating programs and drivers Cleaning your computer Cleaning the TouchPad and keyboard Cleaning the display, sides, and coverTraveling with or shipping your computer Page Locating your security software Using passwordsComputer risk Security feature Securing your computer and information Password Function Setting Windows passwords Setting Setup Utility Bios passwords Using Internet security softwareUsing antivirus software Installing Windows security updates Installing software updatesSecuring your wireless network Using firewall software Backing up your software applications and information Using an optional security cable lock Determining the Bios version Using Setup Utility Bios and System DiagnosticsStarting Setup Utility Bios Updating the Bios Downloading a Bios update Using System DiagnosticsPage What you need to know Backing up, restoring, and recoveringCreating backups Creating recovery media to recover the original system Creating a system restore point Creating system restore pointsBacking up system and personal information Creating a backup using Windows Backup and Restore Tips for a successful backup Restoring specific files using Windows Backup and Restore Restore and recoveryRestoring to a previous system restore point Recovering the original system using HP Recovery Manager Recovering using the recovery media Recovering using HP Recovery partition select models onlyPage Input power SpecificationsOperating environment Troubleshooting and support Disc drive problems TroubleshootingWireless connection problems Cannot connect to a preferred network Cannot connect to a WlanCurrent network security codes are unavailable Wlan connection is very weak Cannot connect to the wireless routerNetwork status icon is not displayed Power management problems Audio problemsResolving a low battery level Troubleshooting an AC adapter Contacting support Electrostatic Discharge Index Bios Wlan