Troubleshooting

Chapter 13

Cause: The print carriage is blocked.

Solution: Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again.

Paper mismatch

Cause: The print setting for the print job does not match the paper type or size loaded in the HP All-in-One.

Solution: Change the print setting in the software or load the appropriate paper in the input tray.

For more information, see:

“Set the paper type for printing” on page 31

Wrong paper width

Cause: The print setting chosen for the print job does not match the paper loaded in the HP All-in-One.

Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see:

“Set the paper type for printing” on page 31

Power and connection messages

The following is a list of power- and connection-related error messages:

•HP All-in-One not found

•Communication test failed

•Improper shutdown

•Two-way communication lost

HP All-in-One not found

Cause: This error applies only to USB-connected devices. The USB cable is not plugged in properly.

130 Troubleshooting