After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: Press the On button to turn on the product
Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.
Cause: The product might not have been turned on. If this did not solve the issue, try the next solution.
Solution 2: Set your product as the default printer
Solution: Use the system tools on your computer to change your product to be the default printer.
Cause: You sent the print job to the default printer, but this product was not the default printer. If this did not solve the issue, try the next solution.
Solution 3: Check the connection between the product and computer
Solution: Check the connection between the product and computer.
Cause: The product and computer were not communicating with each other. If this did not solve the issue, try the next solution.
Solution 4: Check that the print cartridges are installed properly and have ink
Solution: Check that the print cartridges are installed properly and have ink.
Cause: There might have been a problem with one or more of the print cartridges. If this did not solve the issue, try the next solution.
Solution 5: Load paper in the paper tray
Solution: Load paper in the paper tray.
Cause: The product might have been out of paper.
Clear paper jams
In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door.
To clear a paper jam from the rear door
1.Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.
Troubleshooting and support
Clear paper jams | 17 |