Manuals / Brands / Computer Equipment / All in One Printer / HP / Computer Equipment / All in One Printer

HP C6100 Clear paper jams, Note, Cause, Cause, Cause, Cause, Solution, Solution, Solution, Solution, Basics Guide, support and Troubleshooting

1 118

Download 118 pages, 4.74 Mb

Note The HP All-in-One functionality will be limited during VPN sessions.

Cause The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective.

Solution Reinsert the cables. Or, if necessary, try a different cable.

Cause The HP All-in-One is assigned an AutoIP address instead of DHCP.

Solution The HP All-in-One is not connected properly to the network.

Check the following:

●Make sure all cables are connected properly and securely.

●If the cables are connected properly, your access point, router, or home gateway might not be sending an address. If this is the case, you might need to reset the HP All-in-One.

●Make sure the HP All-in-One is on the correct network.

Cause The HP All-in-One is on the wrong subnet or gateway.

Solution Print a network configuration page, and verify that the router and HP All-in-One are on the same subnet and gateway. For more information, see the onscreen Help that came with the HP All-in-One.

Cause The HP All-in-One is not turned on.

Solution Turn on the HP All-in-One.

Clear paper jams

If the paper was loaded in the input tray, you might need to clear the paper jam from the rear door. Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder:

●Placing too much paper in the document feeder tray. The automatic document feeder can hold up to 50 sheets of letter or A4 paper, or 35 sheets of legal paper.

●Using paper that is too thick or too thin for the HP All-in-One.

●Trying to add paper to the document feeder tray while the HP All-in-One is feeding pages.

To clear a paper jam from the rear door

1.Turn off the HP All-in-One.

2.Press in the tab on the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.

Caution Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door.

support and Troubleshooting

Basics Guide

99

Contents

Page Basics Guide Hewlett-PackardCompany notices Contents Index 1 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel features Name and Description Preview Setup Menu Help Help Menu Use the HP Photosmart software Find more information Access the onscreen Help 2 Network setup Wired network setup What you need for a wired network Connect the HP All-in-Oneto the network Install the software for a network connection To install the Windows HP All-in-Onesoftware Issues Stopping Installation Issues Stopping Installation Notice about Firewalls Next Integrated wireless WLAN 802.11 network setup What you need for an integrated wireless WLAN 802.11 network Connect to an integrated wireless WLAN 802.11 network Network Wireless Setup Wizard If you do not see your network name in the list Enter a New Network Name (SSID) exact Wireless ad hoc network setup What you need for an ad hoc network Prepare a Windows XP computer To prepare your computer To disable LAN connections with Windows XP Windows Start Network Connections Local Area Connection Prepare a Mac Create a network profile for other operating systems Connect to a wireless ad hoc network Connect to additional computers on a network Change the HP All-in-Onefrom a USB connection to a network connection Manage your network settings Change basic network settings from the control panel To view and print the network settings Network Menu View Network Settings View Network Settings Menu To display wired network settings Change advanced network settings from the control panel settings Use the Embedded Web Server Network configuration page definitions Set Not Set Wired (802.3) network settings AutoIP DHCP Not Specified include 10TX-Full, 10TX-Half, 100TX-Full,and 100TX-Half.When Wireless (802.11) network settings Connected Disconnected Disabled Not applicable Ad hoc No signal (number) Not Applicable Open System Shared Key 64-bit 128-bit WPA-AES WPA-TKIP (MAC address) Bluetooth settings Visible to all Not visible Low High 3 Fax setup Set up the HP All-in-Onefor faxing Choose the correct fax setup for your home or office Select your fax setup case Other equipment Recommended fax setup services sharing your fax for parallel-typephone for serial-typephone Page Case A: Separate fax line (no voice calls received) Case B: Set up the HP All-in-Onewith DSL To set up the HP All-in-Onewith DSL Case C: Set up the HP All-in-Onewith a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer dial-upmodem (no voice calls received) Case H: Shared voice/fax line with computer dial-upmodem Example of a parallel splitter Page Case I: Shared voice/fax line with answering machine Case J: Shared voice/fax line with computer dial-upmodem and answering machine Page Case K: Shared voice/fax line with computer dial-upmodem and voice mail Page Change settings on the HP All-in-Oneto receive faxes Set the answer mode Set the number of rings before answering Change the answer ring pattern for distinctive ringing Test your fax setup Set the fax header Page 4 Use the HP All-in-Onefeatures Load originals and load paper Load an original in the automatic document feeder Load an original on the glass Load 10 x 15 cm (4 x 6 inch) photo paper Avoid paper jams Make a copy Scan an image Scan an original to a computer Make reprints of your photos Scan an original to a memory card or storage device Print 10 x 15 cm (4 x 6 inch) photos Print from a software application To print from a software application (Windows) File Options Printer Setup Printer Send a basic fax Replace the ink cartridges To replace the ink cartridges Page Align the printer Clean the HP All-in-One Clean the glass Clean the lid backing Clean the exterior 5 Troubleshooting and support Uninstall and reinstall the software Hardware setup troubleshooting Warning Contact HP The display shows the wrong language Preferences To set your language and country/region Fax setup troubleshooting The fax test failed The "Fax Hardware Test" failed The "Fax Connected to Active Telephone Wall Jack" test failed What to do The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed Dial Tone Detection The "Fax Line Condition" test failed Fax Line Condition Test Fax Line Condition The HP All-in-Oneis having problems sending and receiving faxes Page Error Correction Mode Fax Speed Medium (14400) Slow (9600) Status ●Try setting the Fax Speed to Medium (14400) or Slow (9600) If you hear noise, do the following The HP All-in-Onecannot send faxes, but can receive faxes Space The HP All-in-Oneis having problems sending a manual fax Start Fax Black Start Fax Color The HP All-in-Onecannot receive faxes, but can send faxes Cause Auto Answer Auto Answer Page All Rings Backup Fax Reception Off Fax Log Fax tones are recorded on my answering machine Page Network troubleshooting To establish an active network connection The Printer not Found screen appears during installation To make sure your network connection is active To print the network configuration page Network View Network Settings Print Network Configuration Page I am using a cable modem without a router and I do not have IP addresses Weak signal Error message: Cannot connect to network not Error message: Invalid WEP Key Error message: Invalid passphrase Error message: The access point timed out before a connection could be made Error message: More than 1 SecureEZ Setup access point found Network software installation troubleshooting The Printer Not Found screen appears during installation Clear paper jams To clear a paper jam in the automatic document feeder Information on ink cartridges Ink cartridge messages Ink cartridge problem Ink cartridge(s) are empty Ink cartridge(s) are expired Ink expiration near Non-HPink Original HP ink depleted Print head assembly is stalled To clear the print head assembly Print head failure Printer alignment failed Replace ink cartridges soon Wrong ink cartridge(s) installed Support process HP support by phone Additional warranty options 6 Technical information System requirements Paper specifications Print specifications Copy specifications Scan specifications Fax specifications Physical specifications Power specifications Environmental specifications Acoustic information Environmental product stewardship program Regulatory notices Ink cartridge warranty information Warranty Index