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HP C6100 Cause, Cause, Cause, Cause, Solution, Solution, Solution, Contact HP, Contact HP, Contact HP, Print head failure, Printer alignment failed

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Troubleshooting and support

Chapter 5

Solution Remove any objects that are blocking the print head assembly.

To clear the print head assembly

1.Open the ink cartridge door by lifting from the front center of the device, until the door locks into place.

2.Remove any objects that are blocking the print head assembly, including any packing materials.

3.Turn the HP All-in-One off, then turn it on again.

4.Close the ink cartridge door.

Print head failure

Cause The print head assembly or the ink delivery system has failed and the HP All-in-One can no longer print.

Solution Contact HP Support. Go to: www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Printer alignment failed

Cause An incorrect type of paper is loaded in the input tray.

Solution If you have color or photo paper loaded in the input tray when you align the printer, the alignment might fail. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor.

Contact HP Support. Go to: www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause The print head assembly or sensor is defective. Solution Contact HP Support. Go to: www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Replace ink cartridges soon

Cause This warning indicates one or more ink cartridge is out of ink.

104	HP Photosmart C6100 All-in-One series

Contents

Page Basics Guide Hewlett-PackardCompany notices Contents Index 1 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel features Name and Description Preview Setup Menu Help Help Menu Use the HP Photosmart software Find more information Access the onscreen Help 2 Network setup Wired network setup What you need for a wired network Connect the HP All-in-Oneto the network Install the software for a network connection To install the Windows HP All-in-Onesoftware Issues Stopping Installation Issues Stopping Installation Notice about Firewalls Next Integrated wireless WLAN 802.11 network setup What you need for an integrated wireless WLAN 802.11 network Connect to an integrated wireless WLAN 802.11 network Network Wireless Setup Wizard If you do not see your network name in the list Enter a New Network Name (SSID) exact Wireless ad hoc network setup What you need for an ad hoc network Prepare a Windows XP computer To prepare your computer To disable LAN connections with Windows XP Windows Start Network Connections Local Area Connection Prepare a Mac Create a network profile for other operating systems Connect to a wireless ad hoc network Connect to additional computers on a network Change the HP All-in-Onefrom a USB connection to a network connection Manage your network settings Change basic network settings from the control panel To view and print the network settings Network Menu View Network Settings View Network Settings Menu To display wired network settings Change advanced network settings from the control panel settings Use the Embedded Web Server Network configuration page definitions Set Not Set Wired (802.3) network settings AutoIP DHCP Not Specified include 10TX-Full, 10TX-Half, 100TX-Full,and 100TX-Half.When Wireless (802.11) network settings Connected Disconnected Disabled Not applicable Ad hoc No signal (number) Not Applicable Open System Shared Key 64-bit 128-bit WPA-AES WPA-TKIP (MAC address) Bluetooth settings Visible to all Not visible Low High 3 Fax setup Set up the HP All-in-Onefor faxing Choose the correct fax setup for your home or office Select your fax setup case Other equipment Recommended fax setup services sharing your fax for parallel-typephone for serial-typephone Page Case A: Separate fax line (no voice calls received) Case B: Set up the HP All-in-Onewith DSL To set up the HP All-in-Onewith DSL Case C: Set up the HP All-in-Onewith a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer dial-upmodem (no voice calls received) Case H: Shared voice/fax line with computer dial-upmodem Example of a parallel splitter Page Case I: Shared voice/fax line with answering machine Case J: Shared voice/fax line with computer dial-upmodem and answering machine Page Case K: Shared voice/fax line with computer dial-upmodem and voice mail Page Change settings on the HP All-in-Oneto receive faxes Set the answer mode Set the number of rings before answering Change the answer ring pattern for distinctive ringing Test your fax setup Set the fax header Page 4 Use the HP All-in-Onefeatures Load originals and load paper Load an original in the automatic document feeder Load an original on the glass Load 10 x 15 cm (4 x 6 inch) photo paper Avoid paper jams Make a copy Scan an image Scan an original to a computer Make reprints of your photos Scan an original to a memory card or storage device Print 10 x 15 cm (4 x 6 inch) photos Print from a software application To print from a software application (Windows) File Options Printer Setup Printer Send a basic fax Replace the ink cartridges To replace the ink cartridges Page Align the printer Clean the HP All-in-One Clean the glass Clean the lid backing Clean the exterior 5 Troubleshooting and support Uninstall and reinstall the software Hardware setup troubleshooting Warning Contact HP The display shows the wrong language Preferences To set your language and country/region Fax setup troubleshooting The fax test failed The "Fax Hardware Test" failed The "Fax Connected to Active Telephone Wall Jack" test failed What to do The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed Dial Tone Detection The "Fax Line Condition" test failed Fax Line Condition Test Fax Line Condition The HP All-in-Oneis having problems sending and receiving faxes Page Error Correction Mode Fax Speed Medium (14400) Slow (9600) Status ●Try setting the Fax Speed to Medium (14400) or Slow (9600) If you hear noise, do the following The HP All-in-Onecannot send faxes, but can receive faxes Space The HP All-in-Oneis having problems sending a manual fax Start Fax Black Start Fax Color The HP All-in-Onecannot receive faxes, but can send faxes Cause Auto Answer Auto Answer Page All Rings Backup Fax Reception Off Fax Log Fax tones are recorded on my answering machine Page Network troubleshooting To establish an active network connection The Printer not Found screen appears during installation To make sure your network connection is active To print the network configuration page Network View Network Settings Print Network Configuration Page I am using a cable modem without a router and I do not have IP addresses Weak signal Error message: Cannot connect to network not Error message: Invalid WEP Key Error message: Invalid passphrase Error message: The access point timed out before a connection could be made Error message: More than 1 SecureEZ Setup access point found Network software installation troubleshooting The Printer Not Found screen appears during installation Clear paper jams To clear a paper jam in the automatic document feeder Information on ink cartridges Ink cartridge messages Ink cartridge problem Ink cartridge(s) are empty Ink cartridge(s) are expired Ink expiration near Non-HPink Original HP ink depleted Print head assembly is stalled To clear the print head assembly Print head failure Printer alignment failed Replace ink cartridges soon Wrong ink cartridge(s) installed Support process HP support by phone Additional warranty options 6 Technical information System requirements Paper specifications Print specifications Copy specifications Scan specifications Fax specifications Physical specifications Power specifications Environmental specifications Acoustic information Environmental product stewardship program Regulatory notices Ink cartridge warranty information Warranty Index