Symptom | Possible Cause Solution |
Cannot access access Internet (external web pages) on my PC through the Connection Point
Modem is not on. | Turn on DSL or cable modem. |
|
|
No valid IP | Go to Connection Point |
address on | configuration pages. Click Renew |
Connection Point | Internet IP under the Current Internet |
Status section of the Basic Setup tab. | |
|
|
ISP service is | Verify that DSL or cable modem is on and |
down. | working properly by checking the |
| modem’s LEDs. Consult modem |
| documentation or ISP for information |
| regarding modem status. |
|
|
Previous MAC | Reset the cable or DSL modem: unplug |
address was not | power to modem for anywhere from |
released by cable | several minutes to several hours. Contact |
or DSL modem. | ISP for more information. |
|
|
Connection Point | ISP may require additional configuration |
information: PPPoE account user name | |
settings not | and password, DNS, device name, or |
properly | MAC address. Contact ISP for specific |
configured. | requirements and add them to your |
| configuration. |
|
|
ISP requires MAC | Found on System Information tab of |
address of device | internal web page in the Internet Status |
connected to | section in field labeled MAC Address. |
Internet. |
|
78 | IPAQ CONNECTION POINT |