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HP CQ1859E manual Online Technical Support, Preparing to Call Technical Support

Models: CQ1859E

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Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

●Monitor model number

●Monitor serial number

●Purchase date on invoice

●Conditions under which the problem occurred

●Error messages received

●Hardware configuration

●Name and version of the hardware and software you are using

22 Appendix A Troubleshooting

ENWW

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HP CQ1859E manual Online Technical Support, Preparing to Call Technical Support

Contents

CQ1859, CQ1859e, and CQ1859s LCD Monitors User Guide2009 Hewlett-Packard Development Company, L.P First Edition October Document Part NumberAbout This Guide iv About This Guide ENWWTable of contents 1 Product Features2 Safety and Maintenance Guidelines 3 Setting Up the MonitorAppendix A Troubleshooting Appendix B Technical SpecificationsAppendix C Agency Regulatory Notices Appendix D LCD Monitor Quality and Pixel Policy1 Product Features CQ1859, CQ1859e, and CQ1859s LCD Monitors2 Safety and Maintenance Guidelines Important Safety InformationCleaning the Monitor Maintenance GuidelinesShipping the Monitor 3 Setting Up the Monitor Installing the Monitor StandComponent Rear ComponentsFunction Connecting the Cables Adjusting the Monitor Stand Turning on the MonitorInstalling a Cable Lock Locating the Rating Labels4 Operating the Monitor Software and UtilitiesThe Information File The Image Color Matching FileInstalling the .INF and .ICM Files Installing from the CD3. Select Install Monitor Driver Software Downloading from the Worldwide WebUsing the Auto-Adjustment Function Side Panel Controls Table 4-1 Monitor Side Panel ControlsControl FunctionAdjusting the Monitor Settings Using the On-Screen Display MenuOSD Menu Selections Table 4-2 OSD MenuIcon Main MenuTable 4-2 OSD Menu continued IconMain Menu SubmenuTable 4-2 OSD Menu continued IconMain Menu SubmenuIdentifying Monitor Conditions Optimizing Digital ConversionSleep Timer Mode Changing the Color Temperature sRGB Support2. Click Personalization 3. Click Display Settings Installing the sRGB ICM File for Microsoft Windows Vista4. Click the Advanced Settings button A Troubleshooting Solving Common ProblemsProblem SolutionOnline Technical Support Preparing to Call Technical SupportCQ1859, CQ1859e, and CQ1859s Models B Technical SpecificationsTable B-1 Specifications Recognizing Preset Display Resolutions Energy Saver FeatureEntering User Modes CQ1859, CQ1859e, and CQ1859s ModelsEnergy Saver Feature ENWWC Agency Regulatory Notices Federal Communications Commission NoticeModifications CablesAvis Canadien Canadian NoticeEuropean Union Regulatory Notice Japanese Power Cord Requirements Japanese Notice Korean Notice Power Cord Set RequirementsGerman Ergonomics Notice Product Environmental Notices Materials DisposalChemical Substances HP Recycling ProgramTurkey EEE Regulation In Conformity with the EEE Regulation EEE Yönetmeliğine Uygundur30 Appendix C Agency Regulatory Notices ENWWD LCD Monitor Quality and Pixel Policy